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- Tasks: Support mortgage processing and manage broker relationships in a dynamic environment.
- Company: FirstBank UK Limited, a forward-thinking financial institution.
- Benefits: Generous pension contributions, private medical insurance, and gym subsidies.
- Why this job: Join a team that values innovation and offers real career growth opportunities.
- Qualifications: Strong organisational skills and good communication; mortgage knowledge is a plus.
- Other info: Hybrid role with 3 days in the office and 2 days remote.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Mortgage Support Officer – FirstBank UK Limited. This hybrid role requires 3 days in the office and 2 days working from home.
Responsibilities
- To provide day-to-day support in the development and processing of FirstBank UK’s BTL & commercial mortgage proposition for UK residents.
- Assist in managing applications, broker relationships, and internal processes to ensure the smooth delivery of mortgage business.
- Support the Senior Mortgage Specialist and wider team in achieving lending targets and maintaining excellent service standards.
- Developing First Bank UK’s introducer panel.
- Application Processing & Administration
- Handle incoming enquiries from brokers, ensuring timely responses.
- Prepare applications for review by Credit, liaising where necessary.
- General administrative support on client onboarding and retention, account opening, client screening and KYC documentation checks.
- Broker & Intermediary Support
- Act as a first point of contact for intermediaries, answering criteria and process queries.
- Help onboard new brokers and introducers, ensuring compliance checks are completed.
- Business Development Assistance
- Support broker events, webinars, and presentations.
- Gather feedback from brokers on products and processes for continual improvement.
- Risk, Compliance & Controls
- Ensure all documents and cases meet compliance and regulatory standards.
- Assist with preparing files and reports for Credit/Risk Committees.
- General Support
- Provide administrative support to the Senior Mortgage Specialist.
- Assist in preparing MI, pipeline reports, and management updates.
Qualifications & Skills
- Existing introducer network would be an advantage.
- Knowledge of mortgage processes, property finance, and FCA/PRA regulations are an advantage.
- Strong organisational and time management skills.
- Good written and verbal communication, confident with brokers and stakeholders.
Benefits
- Up to 10% employer pension contribution
- Life Assurance Cover
- Income protection
- Private Medical Insurance plan (upon successful completion of probation period)
- Contribution to glasses/contacts and eye testing
- Gym subsidy (up to £50 per month)
- Cycle to work scheme
- Employee Assistance Program
- Interest Free season ticket loan for travel
- 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service
- Give As You Earn (GAYE)
The Curve Group is First Bank UK’s outsource partner for Recruitment and a \”Data Processor\”. The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: https://www.thecurvegroup.co.uk/privacy-policy/
First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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Mortgage Support Officer employer: FirstBank UK Limited
Contact Detail:
FirstBank UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Support Officer
✨Tip Number 1
Network like a pro! Reach out to your existing contacts in the mortgage industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even job leads.
✨Tip Number 2
Get familiar with FirstBank UK’s mortgage products. Understanding their offerings will not only help you in interviews but also show your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their team.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with brokers and stakeholders, being articulate and confident is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from FirstBank UK.
We think you need these skills to ace Mortgage Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mortgage Support Officer role. Highlight your relevant experience in mortgage processes and your ability to manage broker relationships, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since you'll be dealing with brokers and stakeholders, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this, and maybe even share examples of how you've successfully communicated in past roles.
Highlight Organisational Skills: We love candidates who can juggle multiple tasks effectively! In your application, mention any experiences where you've managed various responsibilities or projects simultaneously, especially in a fast-paced environment like mortgage processing.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it shows us you're keen on joining our team at FirstBank UK!
How to prepare for a job interview at FirstBank UK Limited
✨Know Your Mortgage Stuff
Make sure you brush up on your knowledge of mortgage processes, property finance, and FCA/PRA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Organisational Skills
As a Mortgage Support Officer, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed your time and organised your workload. This will demonstrate your ability to handle the demands of the job.
✨Communicate Like a Pro
Since you'll be dealing with brokers and stakeholders, practice your communication skills. Be ready to explain how you would handle inquiries and support brokers effectively. Clear and confident communication is key!
✨Be Ready to Discuss Business Development
Think about how you can contribute to business development efforts. Prepare ideas on how to gather feedback from brokers and improve processes. Showing initiative in this area will impress the interviewers and highlight your proactive approach.
