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- Tasks: Support mortgage processing and manage broker relationships in a dynamic banking environment.
- Company: FirstBank UK, a top-tier bank with a rich heritage and global recognition.
- Benefits: Generous pension contributions, private medical insurance, gym subsidies, and 25+ days annual leave.
- Why this job: Join a thriving team and make a real impact in the mortgage sector.
- Qualifications: CeMap qualification and strong communication skills are essential.
- Other info: Hybrid role with excellent career growth opportunities and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
FirstBank UK is a globally recognised, top-tier bank that provides world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business has over 10 million active customers in over 700 business locations and is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Mortgage Support Officer.
Please note that this is a hybrid role with 3 days in the office and 2 days working from home.
Key Responsibilities:- To provide day-to-day support in the development and processing of FirstBank UK’s BTL & commercial mortgage proposition for UK residents.
- Assist in managing applications, broker relationships, and internal processes to ensure the smooth delivery of mortgage business.
- Support the Senior Mortgage Specialist and wider team in achieving lending targets and maintaining excellent service standards.
- Developing First Bank UK’s introducer panel.
- Handle incoming enquiries from brokers, ensuring timely responses.
- Prepare applications for review by Credit, liaising where necessary.
- General administrative support on client onboarding and retention, account opening, client screening and KYC documentation checks.
- Act as a first point of contact for intermediaries, answering criteria and process queries.
- Help onboard new brokers and introducers, ensuring compliance checks are completed.
- Support broker events, webinars, and presentations.
- Gather feedback from brokers on products and processes for continual improvement.
- Ensure all documents and cases meet compliance and regulatory standards.
- Assist with preparing files and reports for Credit/Risk Committees.
- Provide administrative support to the Senior Mortgage Specialist.
- Assist in preparing MI, pipeline reports, and management updates.
- CeMap Qualification (essential).
- Existing introducer network would be an advantage.
- Knowledge of mortgage processes, property finance, and FCA/PRA regulations are an advantage.
- Strong organisational and time management skills.
- Good written and verbal communication, confident with brokers and stakeholders.
In return we offer a fantastic benefits package including:
- Up to 10% employer pension contribution.
- Life Assurance Cover.
- Income protection.
- Private Medical Insurance plan (upon successful completion of probation period).
- Contribution to glasses/contacts and eye testing.
- Gym subsidy (up to £50 per month).
- Cycle to work scheme.
- Employee Assistance Program.
- Interest Free season ticket loan for travel.
- Birthday Leave.
- 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service.
- Give As You Earn (GAYE).
First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
MORTGAGE SUPPORT CONSULTANT in London employer: FirstBank UK Limited
Contact Detail:
FirstBank UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MORTGAGE SUPPORT CONSULTANT in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the mortgage industry and let them know you're on the hunt for a Mortgage Support Consultant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of mortgage processes and regulations. Make sure you can confidently discuss how you would support brokers and manage applications, as this will show you're ready to hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. We recommend checking out our website for openings at FirstBank UK, where you can find roles that match your skills and aspirations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace MORTGAGE SUPPORT CONSULTANT in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mortgage Support Consultant role. Highlight your relevant experience in mortgage processes and any qualifications like CeMap that you have. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be dealing with brokers and stakeholders, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Organisational Skills: This role requires excellent time management and organisational abilities. Share examples from your past experiences where you've successfully managed multiple tasks or projects. We love seeing how you handle pressure!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at FirstBank UK Limited
✨Know Your Mortgage Stuff
Make sure you brush up on your mortgage knowledge, especially around BTL and commercial mortgages. Familiarise yourself with the latest FCA/PRA regulations and be ready to discuss how they impact the role. This will show that you're not just a candidate, but someone who understands the industry.
✨Show Off Your Communication Skills
As a Mortgage Support Consultant, you'll be dealing with brokers and stakeholders regularly. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios with a friend to get comfortable with answering queries and providing support.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities, so come prepared with examples of how you've managed multiple tasks or projects in the past. Think about specific tools or methods you use to stay organised and how they can benefit the team at FirstBank UK.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the introducer panel, or upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
