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- Tasks: Support mortgage applications and broker relationships while ensuring compliance and excellent service.
- Company: FirstBank UK, a top-tier bank with a global reputation.
- Benefits: Generous pension contributions, private medical insurance, gym subsidies, and 25+ days annual leave.
- Why this job: Join a dynamic team and make a real impact in the mortgage sector.
- Qualifications: CeMap qualification and strong communication skills are essential.
- Other info: Hybrid role with great career growth opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
FirstBank UK is a globally recognised, top-tier bank that provides world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business has over 10 million active customers in over 700 business locations and is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Mortgage Support Officer.
Please note that this is a hybrid role with 3 days in the office and 2 days working from home.
Key Responsibilities:- To provide day-to-day support in the development and processing of FirstBank UK’s BTL & commercial mortgage proposition for UK residents.
- Assist in managing applications, broker relationships, and internal processes to ensure the smooth delivery of mortgage business.
- Support the Senior Mortgage Specialist and wider team in achieving lending targets and maintaining excellent service standards.
- Developing First Bank UK’s introducer panel.
- Handle incoming enquiries from brokers, ensuring timely responses.
- Prepare applications for review by Credit, liaising where necessary.
- General administrative support on client onboarding and retention, account opening, client screening and KYC documentation checks.
- Act as a first point of contact for intermediaries, answering criteria and process queries.
- Help onboard new brokers and introducers, ensuring compliance checks are completed.
- Support broker events, webinars, and presentations.
- Gather feedback from brokers on products and processes for continual improvement.
- Ensure all documents and cases meet compliance and regulatory standards.
- Assist with preparing files and reports for Credit/Risk Committees.
- Provide administrative support to the Senior Mortgage Specialist.
- Assist in preparing MI, pipeline reports, and management updates.
- CeMap Qualification (essential).
- Existing introducer network would be an advantage.
- Knowledge of mortgage processes, property finance, and FCA/PRA regulations are an advantage.
- Strong organisational and time management skills.
- Good written and verbal communication, confident with brokers and stakeholders.
In return we offer a fantastic benefits package including:
- Up to 10% employer pension contribution
- Life Assurance Cover
- Income protection
- Private Medical Insurance plan (upon successful completion of probation period)
- Contribution to glasses/contacts and eye testing
- Gym subsidy (up to £50 per month)
- Cycle to work scheme
- Employee Assistance Program
- Interest Free season ticket loan for travel
- Birthday Leave
- 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service
- Give As You Earn (GAYE)
First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Mortgage Support Advisor in London employer: FirstBank UK Limited
Contact Detail:
FirstBank UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Support Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Support Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research FirstBank UK and understand their mortgage products and services. Be ready to discuss how your skills align with their needs, especially around broker relationships and compliance standards.
✨Tip Number 3
Showcase your CeMap qualification! Make sure to highlight this in conversations and during interviews, as it’s essential for the role. It demonstrates your commitment and knowledge in the mortgage sector, which is a big plus for FirstBank UK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Mortgage Support Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Support Advisor role. Highlight relevant experience and skills that match the job description, like your knowledge of mortgage processes and compliance standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for FirstBank UK. Mention your CeMap qualification and any existing introducer networks you have, as these are key for the role.
Showcase Your Communication Skills: Since you'll be dealing with brokers and stakeholders, it's crucial to demonstrate your strong written and verbal communication skills. Make sure your application is clear, concise, and free of errors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at FirstBank UK Limited
✨Know Your Mortgage Stuff
Make sure you brush up on your knowledge of mortgage processes, especially BTL and commercial mortgages. Familiarise yourself with FCA/PRA regulations as well, as this will show that you're serious about the role and understand the industry.
✨Show Off Your Communication Skills
Since you'll be dealing with brokers and intermediaries, practice your verbal and written communication skills. Prepare to discuss how you've successfully managed relationships in the past, as this will highlight your ability to support the team effectively.
✨Be Ready for Compliance Questions
Expect questions around compliance and risk management. Think of examples where you've ensured adherence to regulations in previous roles. This will demonstrate your understanding of the importance of compliance in the mortgage sector.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their introducer panel or how they measure success in the role. It shows you're engaged and genuinely interested in contributing to their team.
