IT Infrastructure Manager in London

FirstBank UK is a globally recognised, top-tier bank providing world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business has over 10 million active customers in over 700 business locations and is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced IT Infrastructure Manager/Engineer. Please note that this is a hybrid role with 3 days in the office and 2 days working from home.

Key Responsibilities

• Ensure 99.9% high availability of all FirstBank Systems and networks.
• Advise the CTO on technology and security implementations, process reengineering, and cybersecurity best practices.
• Perform full technical support to all FirstBank core infrastructures and provide technical assistance to users on a range of systems and business applications.
• Support and manage banking applications, servers, networks, voice systems, and security devices.
• Ensure operational integrity and uptime across all IT services.
• Monitor and analyse system performance, proactively resolving issues.
• Maintain and enhance IT infrastructure to support new business initiatives.
• Lead infrastructure and operational IT initiatives while balancing resource constraints.
• Conduct capacity planning to ensure short and long-term system availability.
• Provide oversight of IT infrastructure and cyber security controls.
• Manage internal and external network security systems to defend against intrusion and misuse.
• Analyse and mitigate security vulnerabilities (firewalls, AV, DLP, patching, encryption, intrusion detection).
• Contribute to Disaster Recovery and Business Continuity planning, testing, and implementation.
• Assist with IT audits and document information security risks.
• Provide leadership and day-to-day supervision of IT Technical Support Analysts.
• Collaborate with the CTO to align technology capability with business strategy.

Key Skills/Experience

• Several years' experience supporting IT systems and network infrastructure in Financial Services (preferably banking).
• Experience designing, building, deploying, and maintaining secure IT environments.
• Broad technical exposure across Infrastructure, Networking, Security, Databases, Applications, and Azure.
• Experience ensuring compliance with regulatory and industry standards.

Technical Skills – Essential

• Microsoft Windows (10, 2012, 2016, 2019).
• Oracle Database 19c+.
• MS SQL Server Administration | SQL & PL/SQL.
• TCP/IP, DNS, DHCP.
• Cisco Switches | Fortigate Firewall | VPN Solutions.
• Patch Management.
• Network Backup Systems.
• Datacore Configuration (SAN).
• VOIP Telephony.
• Trellix Anti-Virus.
• NAC (Network Access Control).
• Email & Information Security Filtering (Egress).
• Windows SUS Server.
• SharePoint Admin & Support.

Preferred / Advantageous

• Citrix & VMware Administration.
• Oracle ODA Appliances.
• Swift Alliance Platform.
• Flexcube.
• Arcserve Backup.
• Websense.
• API Manager / ESB Configuration.

In return, we offer a fantastic benefits package including:

• Up to 10% employer pension contribution.
• Life Assurance Cover.
• Income protection.
• Private Medical Insurance plan (upon successful completion of probation period).
• Contribution to glasses/contacts and eye testing.
• Gym subsidy (up to £50 per month).
• Cycle to work scheme.
• Electric Vehicles (EVs) salary sacrifice.
• Employee Assistance Program.
• Interest Free season ticket loan for travel.
• 25 days annual leave, rising to 28 after 3 years and 30 after 8 years' service.
• Give As You Earn (GAYE).

First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.