Head of Personal Banking in London

FirstBank UK is a globally recognised, top-tier bank that provides world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business has over 10 million active customers in over 700 business locations and is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Head of Personal Banking to lead the Personal Banking team. Please note that this role is hybrid with 3 days from the office and 2 days working from home.

Key Responsibilities:

• Oversee the delivery of other banking products (Non-Mortgage or Wealth Management) to high-net-worth individuals (HNWI) and retail clients.
• Develop and execute strategies to grow the Personal Banking portfolio, especially Current Accounts and Fixed deposits from the target market.
• Build, maintain, and expand a strong client base, providing tailored banking solutions and ensuring high levels of client satisfaction.
• Own and drive uptake of debit cards and mobile app users.
• Lead the growth of liabilities from HNI and affluent clients, focusing on sustainable, long-term deposit relationships.
• Generate sales leads through internal sources, referrals, and personal networks. Onboard clients in line with regulatory and bank procedures.
• Lead, inspire, and develop a team with clear targets and monitor performance.
• Work with cross-functional teams to develop new/enhance banking products and services.
• Oversee day-to-day operations, including client onboarding, TAT for client transactions and administrative support.
• Prepare and review management information (MI), pipeline reports, and performance trackers.

Key Skills/Experience:

• Significant experience in private/personal banking, with domestic and international clients within the UK financial sector or international markets.
• Previous experience leading teams.
• Excellent networking and communication skills.
• Strong understanding of banking products, compliance, risk management, and operational processes.
• Solid understanding of the 4 key outcomes of Consumer duty.
• Previous knowledge/experience working with Emerging Markets would be advantageous.

In return, we offer a fantastic benefits package including:

• Up to 10% employer pension contribution
• Life Assurance Cover
• Income protection
• Private Medical Insurance plan (upon successful completion of probation period)
• Contribution to glasses/contacts and eye testing
• Gym subsidy (up to £50 per month)
• Cycle to work scheme
• Electric Vehicles (EVs) salary sacrifice
• Employee Assistance Program
• Interest Free season ticket loan for travel
• Birthday Leave
• 25 days annual leave, rising to 28 after 3 years and 30 after 8 years' service
• Holiday Trading scheme
• Give As You Earn (GAYE)

First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.