At a Glance
- Tasks: Lead and motivate a team to deliver exceptional service in event management.
- Company: Join FIRST, a global leader in brand experience and event production.
- Benefits: Enjoy private medical insurance, generous leave, wellness stipends, and global opportunities.
- Other info: Be part of a diverse team committed to creativity and excellence.
- Why this job: Make an impact in a dynamic environment while working with top brands worldwide.
- Qualifications: 8-10 years of experience in corporate event planning and team management.
The predicted salary is between 50000 - 65000 £ per year.
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
The Team Lead, Space & Service Coordinators will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the Space & Service Coordinator (SSC) team delivers consistently exceptional service to our clients through excellent operational and logistical facilities management that exceeds client expectations. Along with other FIRST team members, the SSC Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.
Your Contributions
- Directly manage a team of direct reports
- Develop, mentor, and provide feedback to team members on an ongoing basis
- Manage monthly audit reports as required by client and internal management, focusing on event volume, team capacity, and general event data
- Partner with the client on various strategic initiatives and projects
- Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
- Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
- Oversee the on-boarding/off-boarding process for all SSCs
- Develop process documents and standard operating procedures
- Provide strategic partnership and expertise to the larger Event Management leadership team
- Ensure the team adheres to standard operating procedures and compliance processes
- Serve as an escalation point for any challenges in the SSC team's day-to-day delivery
- Propose and implement improvements to the intake processes
- Develop necessary training materials
- Liaise with global team as necessary to support alignment in processes
What We Are Looking For
- 8-10 years of experience
- Must be fluent in English
- Excellent written and oral communication skills at all levels
- Decision maker and problem solver with a collaborative/team-player attitude
- Positive and caring approach to team management
- Creative, solution-oriented and resourceful, team player
- Adaptability to situations and ever-changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure and client escalations
- Good/advanced working knowledge of the Google Workspace and MS Office Suite
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth:
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
Team Lead, Space & Service Coordinators employer: Firstagency
At FIRST, we pride ourselves on being a leading global brand experience agency that values creativity, collaboration, and personal growth. Our vibrant work culture fosters innovation and teamwork, while our comprehensive benefits package, including private medical insurance, generous leave policies, and wellness stipends, ensures that our employees are well-supported both personally and professionally. With opportunities for global projects and a commitment to diversity and inclusion, FIRST is an exceptional employer for those looking to make a meaningful impact in the event management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Space & Service Coordinators
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, don’t hold back. Share your past experiences and how they relate to the role. Make it clear why you’re the perfect fit for the Team Lead position.
✨Tip Number 3
Be proactive! If you see a job that excites you, apply through our website. Don’t wait for the perfect moment; take the initiative and show us what you’ve got. We love candidates who are eager and ready to jump in!
✨Tip Number 4
Prepare for interviews like it’s game day! Research FIRST and understand our values and services. Think about how your experience aligns with what we do. Confidence is key, so practice your pitch and be ready to impress!
We think you need these skills to ace Team Lead, Space & Service Coordinators
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with FIRST's values and the exciting work we do in event management.
Tailor Your Experience:Make sure to highlight your relevant experience in corporate event planning and team management. We love seeing how your background fits with the responsibilities of the Team Lead position!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, as we appreciate well-structured applications that are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at FIRST.
How to prepare for a job interview at Firstagency
✨Know the Company Inside Out
Before your interview, dive deep into FIRST's values, recent achievements, and their approach to event management. Understanding their brand and how they serve Fortune 500 companies will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or implemented improvements in processes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of specific situations where you had to handle pressure or client escalations, and be ready to discuss how you navigated those challenges.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, ongoing projects, and how FIRST measures success. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
