Event Service Specialist in London

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Please note that this role is a 6-month fixed-term contract.

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role, your main focus will be to serve as the primary point of contact for successfully executing events, working with the FIRST team and various internal service providers.

• Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
• Work across various event spaces, travelling between different floors and buildings throughout the day.
• Coordinate and execute event logistics.
• Reviews all event needs and re-confirms or clarifies any areas of concern prior to event.
• Support events onsite which could include managing multiple events a day.
• Troubleshoot issues and elevate advanced needs to the appropriate internal partner.
• Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes).
• Assist event managers in the planning of large-scale events.
• Support the end-to-end planning for small-scale events as needed.
• Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate.
• Responsible for compiling reports related to on-site events including post-event data.
• Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details.

• At least one year of experience in a similar role.
• Must be fluent in English.
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
• Knowledge of basic and fundamental standards of event management and event operations.
• Excellent interpersonal, communication and organizational skills.
• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment.
• Creative problem solver, resourceful, team player.
• Adaptability to situations and ever-changing demands.
• Highly organized with the ability to handle multiple tasks to meet strict deadlines.
• Excellent time management and multi-tasking skills.
• Ambitious and proactive with a calm and flexible approach to handling pressure.
• Experience working on large and complex databases is a plus.

• Private Medical Insurance with BUPA from day one.
• 28 Days Annual Leave PLUS Bank Holidays.
• 20 Days of Sick Pay each Year.
• Enhanced Parental Leave (Maternity & Paternity).
• Wellness Stipend.
• Complimentary access to Headspace, Rocket Lawyer & Maven.
• Life Insurance.
• Employee Assistance Program (EAP).
• Cycle to Work Scheme.
• Season Ticket Loan.
• Pension Scheme Enhancements.
• Discretionary Bonus Structure.
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.