Event Technology Manager Hybrid – Corporate Events

Event Technology Manager Hybrid – Corporate Events

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the \”200 Top Marketing Agencies\” in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the \”50 Top Event Companies\” by Special Events, being included in the Top 100 \”Best Places to Work in NYC\” by Crain\’s New York Business, and being listed as one of the \”1000 Companies to Inspire Britain\” by The London Stock Exchange Group.

FIRST also understands that businesses worldwide need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture.

A welcoming, creative, and ambitious workplace that offers personal and professional growth for all individuals.

At FIRST, you\’ll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

What You Would Get To Do

The ideal candidate would represent the FIRST brand while embedded within a Solutions client account. The Event Technology Manager will be responsible for the operations of technology, event websites/apps, data management, and other analytics (specializing in Cvent). The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management.

This role will require working hours from 10:00am – 6:00pm GMT.

Your Contributions

• Implementation and project management of event registration websites, app builds, and all technological aspects of our events, mainly within Cvent.
• Bachelor\’s degree preferred or equivalent practical experience.
• Keep up-to-date on all emerging technologies, popular culture, and trends and ensure team members are informed as well.
• Innovating on new technology and how integration will flow between systems.
• Database Management: ensure consistency of information and generating lists upon request.
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
• Assist in the development and management of online registration.
• Effectively communicate with internal and external clients over the phone, in person, and via email.
• Work with event Project Managers/Coordinators on overall program logistics, production, and implementation.
• Coordinate planning and utilization of the mobile app. May assist with build depending on platform.
• Lead contact for attendee management and technology vendors including pre-event and during execution.
• Responsible for all registration collateral and equipment management.
• Create and distribute post-event client surveys.
• Registration desk flow design and setup.
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc.
• Reporting (response rates / new implications) and analytics and surveys.
• Advises on user experience of all pre-event and onsite registration for both virtual and in-person events.
• Provide training support to team members on current technology and processes.
• Ability to travel domestically and internationally in support of client events.
• Support other members of the department as needed on ad-hoc projects.
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork).
• This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

As part of the interview process, you will be expected to complete a skills assessment test.

What We Are Looking For

• Extensive experience required, including meeting planning and coordination including event and registration technology.
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite.
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms.
• Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent.
• Highly motivated, able to work independently.
• Exhibit strong work ethic, patience, and a winning attitude.
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely.
• Ability to manage multiple projects simultaneously.
• Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint.
• Strong oral and written communication skills.
• Customer focus and approachable demeanor.
• Independent and critical thinker with keen sense of judgment.
• Quick and strategic problem solver.

Administration & General

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings.
• Work intelligently and ensure that managers are aware of problems or issues which affect productivity.
• Build excellent relations with team through positive communications.
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently.
• Work on ad hoc requests as required, typically during quiet times.

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FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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