Event Technology Manager

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the \”200 Top Marketing Agencies\” in 2024, 2023, & 2022 by Chief Marketer.
The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing, building and supporting new technology platforms, as well as utilising advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to support clients with event and meeting coordination.
Domestic and/or international travel may be required with this role.
Your Contributions
Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
Troubleshoot technical issues
Manage client communications, including save-the-dates, invitations, registrations, confirmations, and related materials.
Database management to ensure consistency in information, accuracy of new and existing data, and list generation
Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
Work with the Event delivery team on overall program logistics, production, and implementation
List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight into varied elements and event analytics
Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage, etc., where appropriate
Support with the registration desk flow design and set up, including onsite support throughout the event as needed
Lead contact for attendee management and technology vendor,s including pre-event and during execution
Create and distribute post-event client surveys
Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
Review and manage any relevant third-party vendor invoice reconciliations, e.g., badging/attendee tracking.
Provide the client with cost savings/value adds whenever possible
Track and maintain time spent on projects to accurately reflect the work being done
Assist with the training of new joiners and mentoring existing team members
Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
What We Are Looking For
5+ years of experience in Attendee Data Management and Event Technology, including entry-level meeting planning and coordination with registration and event technology
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms required
General knowledge of HTML and CSS is a plus, but not required
Able to manage multiple projects simultaneously
Strong written and oral communication skills at all levels
Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That\’s why we offer a range of benefits and perks to support your personal and professional growth
Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS