Associate Operations Specialist - Nottingham, UK

Hybrid Onsite Operations Specialist – Nottingham

This is a hybrid position, requiring employees to be onsite in our Nottingham office 2‑3 days a week. First Advantage (Nasdaq: FA) values empathy, compassion, and a globally inclusive workforce.

We are a leading provider of mission‑critical background screening solutions to Fortune 100 and Global 500 brands.

What We Do

We are on the frontline of recruitment, enabling organizations to hire smarter and onboard faster. First Advantage delivers innovative HR tech solutions to manage risk and hire the best talent.

About the Role

We are seeking an Associate Operations Specialist. The role is hybrid, requiring onsite presence 2‑3 days a week in our Nottingham office.

Associate Operations Specialists provide timely administrative, operational and support activities across all products and services within EMEA Operations.

Who You Are

• Self‑motivated, ready to roll up your sleeves, and capable of spearheading projects to completion.
• A team player who navigates cross‑functional teams toward common goals.
• An innovator who sees gaps as opportunities to improve and try new things.
• A lifelong learner who seeks out opportunities to grow and upskill, understanding the importance of thorough and secure screening.

What You\’ll Do

Responsibilities

• Provide timely administrative, operational and support activities for all products and services as required within EMEA Operations, specific to criminal records documentation.
• Process internal post and handle accordingly (for office‑based employees).
• Manage a variety of customer requirements and progress applications within agreed SLAs and hourly targets across EMEA Operations.
• Support the development and maintenance of internal documentation as processes and products evolve.
• Deliver and participate in cross‑training activities when required.
• Additional tasks as directed by your line manager or other team members.

What You May Need to Be Successful

Essential Skills & Attributes

• Strong attention to detail and accuracy in processing tasks.
• Ability to follow structured procedures and meet hourly targets.
• Good written and verbal communication skills.
• Proactive attitude with willingness to learn and adapt.
• Comfortable working both independently and collaboratively.
• Basic proficiency in Microsoft Office tools (Outlook, Word, Excel).
• Reliable and punctual.
• Open to feedback and development.
• Demonstrates a positive and professional approach to work.

Experience & Knowledge

• Previous administrative or customer service experience (preferred but not essential).
• Understanding of service level agreements and performance metrics.

Why First Advantage is Your Next Big Career Move

First Advantage is undergoing a technology transformation and seeks experts excited to work with advanced technologies, drive scalable solutions, and guide agile teams through meaningful change.

Additional Benefits Offered

• Health & Wellbeing: Medical, Vision, Employee Assistance Programme.
• Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
• Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
• Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews.

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now.

United States Equal Opportunity Employment

First Advantage is proud to be a global leader in removing barriers and supporting community members to ensure workforce demographics are reflected in hiring and employment practices. We are an equal opportunity employer and do not discriminate on the basis of protected characteristics.