At a Glance
- Tasks: Be the first point of contact for customers starting their personal injury claims.
- Company: Join a leading law firm with a focus on personal injury claims.
- Benefits: Enjoy private healthcare, generous leave, and a birthday day off!
- Other info: Dynamic team environment with ongoing training and support.
- Why this job: Kickstart your career in law with clear pathways for growth and development.
- Qualifications: 5 GCSEs including Maths and English; customer service experience is a plus.
The predicted salary is between 20000 - 28000 £ per year.
Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day‑to‑day lives.
Benefits
- Private healthcare covering dental, optician, physiotherapist, and other wellbeing costs.
- Interest‑free travel loans available over 12 monthly payments.
- Pension scheme with automatic enrollment and enhanced company contributions.
- Annual leave of 25 days plus bank holidays.
- Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum.
- Buy & sell holiday scheme.
- Birthday leave – an extra paid day off on your birthday each year.
- Staff social club with regular events throughout the year.
- Refer a friend – cash reward for each new team member who successfully starts.
Reporting Line
Reporting to the Claims Assistant Team Manager
Salary
£24,000 per annum
Job Location
First4InjuryClaims, Permanent House, 1 Dundas Street, Huddersfield, West Yorkshire HD1 2HE. Located in Huddersfield town centre, conveniently close to the motorway network and within walking distance of the railway station. Easy commuting to Leeds, Wakefield, Bradford, Dewsbury, and Halifax.
Job Type
Full Time, Permanent – Monday to Friday, 37.5 hours per week
About Us
An outstanding opportunity to join a growing law firm specialising in personal injury. First4InjuryClaims forms part of the First4Lawyers group, the UK’s leading legal marketing collective. Our aim is to offer individuals an exciting and rewarding career in law. First4InjuryClaims can help you achieve your career aspirations with a clearly defined pathway to development and progression.
How we support you
We are committed to supporting your personal development by offering learning and progression opportunities to help you continually grow and achieve your full potential. You will have access to ongoing technical training, mentoring and coaching, and benefit from guidance from your team leader and colleagues.
About the Role
The Claims Assistant role is phone‑based and you will be the first point of contact for prospective customers looking to begin their personal injury claim.
Responsibilities
- Receive inbound claim enquiries via telephone.
- Handle inbound and outbound customer calls.
- Accurately obtain and update the case management system with all relevant customer and claim details.
- Assess the potential success of the claim.
- Identify the most appropriate protocol to begin the claim.
- Act with empathy and professionalism at all times while delivering high levels of customer satisfaction.
- Pro‑actively communicate with customers to assist them in beginning their claim.
- Assist the Fee Earner’s with tasks as required.
Candidate Qualifications & Experience
- Minimum of 5 GCSEs; Maths and English are essential.
- Experience working within a fast‑paced, customer‑centric environment is desirable.
- Experience and knowledge of handling customer telephone calls is essential.
Our Values
- Quality: Commitment to excellence; delivering work that exceeds expectations.
- Professionalism: We do what we say, are knowledgeable, organised, and efficient, and go the extra mile for our clients.
- Respect: Value and support clients and colleagues, treating everyone with dignity and respect.
- Integrity: Work with the utmost integrity and accountability; we do not cold‑call.
- Client focus: Prioritise the client and build effective partnerships.
- Team work: Work as one team to deliver excellent results, collaborate, share ideas, and support colleagues.
Seniority Level
Entry level
Employment Type
Full‑time
Industries
Legal Services
Claims Assistant in Huddersfield employer: First4Lawyers Ltd
First4Lawyers Ltd is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including private healthcare, generous annual leave, and unique perks like birthday leave. Located in the heart of Huddersfield, the company fosters a supportive work culture with clear pathways for career progression, ongoing training, and a vibrant social environment, making it an ideal place for those seeking a rewarding career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assistant in Huddersfield
✨Tip Number 1
Get to know the company! Research First4Lawyers and understand their values and mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the Claims Assistant role is phone-based, make sure you’re comfortable speaking clearly and confidently over the phone. Try mock calls with friends or family to get the hang of it.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled customer interactions with care and professionalism. This will highlight your ability to connect with clients, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the company there, making it easier for you to prepare.
We think you need these skills to ace Claims Assistant in Huddersfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Assistant role. Highlight any relevant experience, especially in customer service or fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining First4InjuryClaims and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role is phone-based, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively handled customer calls in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at First4Lawyers Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Claims Assistant role. Familiarise yourself with the responsibilities, such as handling inbound calls and updating case management systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to discuss your experience in a customer-centric environment. Think of specific examples where you've demonstrated empathy and professionalism, as these qualities are crucial for delivering high levels of customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Practice Active Listening
During the interview, practice active listening. This means paying close attention to the interviewer’s questions and responding thoughtfully. It demonstrates your communication skills and shows that you value what they have to say, which is key in a client-focused role.
