At a Glance
- Tasks: Lead and motivate a team to deliver exceptional service in event management.
- Company: Join FIRST, a global leader in brand experience and event production.
- Benefits: Enjoy private medical insurance, generous leave, wellness stipends, and global opportunities.
- Other info: Be part of a diverse team committed to equality and professional growth.
- Why this job: Make an impact in a dynamic environment while working with top brands worldwide.
- Qualifications: 8-10 years of experience in corporate event planning and team management.
The predicted salary is between 50000 - 65000 £ per year.
About FIRST
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies.
Role Overview
The Team Lead, Space & Service Coordinators, will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the Space & Service Coordinator (SSC) team delivers consistently exceptional service to our clients through excellent operational and logistical facilities management that exceeds client expectations.
Your Contributions
- Directly manage a team of direct reports
- Develop, mentor, and provide feedback to team members on an ongoing basis
- Manage monthly audit reports as required by client and internal management, focusing on event volume, team capacity, and general event data
- Partner with the client on various strategic initiatives and projects
- Oversee workload of the team ensuring day‑to‑day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
- Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
- Oversee the on‑boarding/off‑boarding process for all SSCs
- Develop process documents and standard operating procedures
- Provide strategic partnership and expertise to the larger Event Management leadership team
- Ensure the team adheres to standard operating procedures and compliance processes
- Serve as an escalation point for any challenges in the SSC team's day‑to‑day delivery
- Propose and implement improvements to the intake processes
- Develop necessary training materials
- Liaise with global team as necessary to support alignment in processes
Qualifications
- 8-10 years of experience
- Must be fluent in English
- Excellent written and oral communication skills at all levels
- Decision maker and problem solver with a collaborative/team‑player attitude
- Positive and caring approach to team management
- Creative, solution‑oriented and resourceful, team player
- Adaptability to situations and ever‑changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi‑tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure and client escalations
- Good/advanced working knowledge of the Google Workspace and MS Office Suite
Benefits
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Team Lead, Space & Service Coordinators employer: FIRST
FIRST is an exceptional employer that fosters a dynamic and inclusive work culture, offering extensive benefits such as private medical insurance, generous annual leave, and wellness stipends. With a strong commitment to employee growth and development, team members have the opportunity to lead exciting projects across global locations while being part of a supportive environment that values collaboration and innovation.
