Senior Event Manager in London

Overview

Building a Brand Starts with a Story. FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

What You Would Get To Do

The Senior Event Manager will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. This position will be responsible for managing, supporting and/or executing the coordination of various events within the client's meeting spaces. The role requires strong operational understanding and practical experience in event logistics and venue management. Along with other FIRST team members, the Senior Event Manager will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you'll work with internal teams to coordinate the logistical needs of the event space.

Your Contributions

• Provides consultative 'one stop shop' planning support for Event Hosts to ensure exemplary event experience.
• Discovery of Event Host objectives and requirements for live and digital events.
• Oversees organization of logistics, decor, entertainment, catering and all other event needs.
• Ability to recommend event enhancements to achieve desired event objectives.
• Review of all meeting space to ensure proper space assignment.
• Informs Space & Service Coordinator of space need changes and cancellations to digital and on-site events.
• Update group information in internal systems in a timely manner.
• Periodically checks event spaces and setups to ensure event services are appropriately delivered.
• Provide onsite support during the event execution, coordinating event support needs with the Event Service Specialist.
• Create, manage and distribute event details using approved internal template to all stakeholders and services lines involved in the event.
• Conduct debriefs post-event with Event Host and communicate comments/compliments/issues to service teams.
• Work closely with all departments to develop and be responsible for event requirements and deliverables, including but not limited to communications, calendars, registration needs, feedback surveys, and wrap up reports.
• Coordinate with facilities, arranging and overseeing all event details, such as audio and visual, decor, catering, security, entertainment, premiums/swag, and transportation.
• Create in-depth event based on strategy while pushing the boundaries of creativity and innovation.
• Manage multiple programs/events, across various industry verticals, with creativity, innovation, and strategy, delivering world class creative execution.
• Conduct site visits.
• Manages high-profile and complex events, often acting as the lead on global events involving multi-region support.
• Act as a mentor to other team members, conducting group meetings as needed.
• Train new employees and set up their training and shadowing schedules. Be the point person for new employees for their training weeks.

What We Are Looking For

• 5–7+ years' event management experience.
• Strong meeting coordination experience for meetings/conferences ranging between 50 – 300+ people.
• Experience working with high-profile stakeholders and event agencies.
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment.
• Ability to understand the meeting/event objective and mission, business, and audience in order to align with the overall vision and strategy of the needs of the Event Host and event.
• Excellent organizational, time management and prioritisation skills.
• Ability to execute tasks independently and efficiently.
• Creative problem solver, resourceful, team player.
• Adaptability to situations and ever-changing demands.
• Highly organised with the ability to handle multiple tasks to meet strict deadlines.
• Ambitious and proactive with a calm and flexible approach to handling pressure.
• Experience working on large and complex databases.
• Must be fluent in English.
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required.
• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings.
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity.
• Build excellent relationship with team through positive communications.
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently.
• Work on ad hoc requests from clients as required.

Benefits

• Private Medical Insurance with BUPA from day one.
• 28 Days Annual Leave PLUS Bank Holidays.
• Personal Volunteer Day.
• 20 Days of Sick Pay each Year.
• Enhanced Parental Leave (Maternity & Paternity).
• Wellness Stipend.
• Complimentary access to Headspace, Rocket Lawyer & Maven.
• Life Insurance.
• Employee Assistance Program (EAP).
• Cycle to Work Scheme.
• Season Ticket Loan.
• Mobile Phone Allowance.
• Pension Scheme Enhancements.
• Discretionary Bonus Structure.
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.