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For Companies At a Glance
- Tasks: Be the friendly face of events, providing on-site support and ensuring everything runs smoothly.
- Company: Join FIRST, a leading global brand experience agency with a vibrant culture.
- Benefits: Enjoy private medical insurance, 28 days annual leave, and flexible working hours.
- Why this job: Make a real impact at exciting events while building your skills in a dynamic environment.
- Qualifications: Customer service experience is a plus; a positive attitude and strong communication skills are essential.
- Other info: Great opportunity for career growth in a fast-paced, fun setting.
The predicted salary is between 24000 - 30000 £ per year.
Building a Brand Starts with a Story. FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies.
You Would Get To Do
- As a Floor Ambassador, you will be the friendly and helpful face of our event spaces, providing essential on-site support to our clients and the Event Management team.
- You will play a key role in ensuring the smooth execution of events by being a readily available point of contact, assisting with last-minute needs, and proactively addressing any issues that may arise.
- Your positive attitude and customer-focused approach will help create a welcoming, successful event environment at a well-known tech company.
Your Contributions
- Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
- Proactively offer assistance and support to clients with immediate requests and inquiries.
- Act as a runner on the floor, efficiently addressing last-minute needs from the Event Management team and clients.
- Liaise with various service line partners (catering, AV, security, room setup) and vendors to facilitate quick resolutions and fulfill requests.
- Troubleshoot basic on-site issues and escalate more complex matters to the Event Management team.
- Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
- Support the setup and distribution of event materials, such as signage, stationery, badges and giveaways.
- Help with light manual handling, lifting/moving boxes (up to 10kg/22lbs), and transporting items between event spaces and storage areas.
- Ensure event spaces are tidy and well-maintained throughout the event.
- Provide wayfinding assistance and answer general questions about the event and venue.
- Support guest registration and check-in processes as needed.
- Assist with post-event breakdown and tidying of event spaces.
- Communicate effectively with the Event Management team regarding any issues, requests, or observations.
What We Are Looking For
- Entry-level position; some experience in customer service, hospitality, or event support is a plus but not always required.
- Excellent interpersonal and communication skills with a strong customer service orientation.
- Positive and proactive attitude with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle multiple requests and prioritize tasks effectively in a fast-paced environment.
- Must be fluent in English.
- Must be able to work fully on-site. This role will be based within specific event spaces on the campus. This is an on-site position.
- Flexibility of hours, must be willing to work mornings, evenings, and potentially weekends as needed to support event schedules.
Benefits
- Private Medical Insurance with BUPA from day one.
- 28 Days Annual Leave PLUS.
Event Floor Coordinator in London employer: FIRST
Contact Detail:
FIRST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Floor Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the event industry, especially those who work at FIRST or similar companies. Attend local events and engage with professionals on LinkedIn to get your name out there.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your positive attitude shine through. Remember, they’re looking for someone who can create a welcoming environment.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in the role and the company. Ask about their recent events or how they handle challenges on-site – it’ll show you’re genuinely invested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from FIRST.
We think you need these skills to ace Event Floor Coordinator in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and enthusiasm into your words. Remember, we’re looking for someone with a positive attitude and a genuine desire to help others.
Tailor Your Application: Make sure to tailor your application specifically for the Event Floor Coordinator role. Highlight any relevant experience in customer service or event support, even if it’s just a little. We love seeing how your background aligns with what we do at FIRST!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. This will help us quickly see why you’d be an awesome addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at FIRST.
How to prepare for a job interview at FIRST
✨Know the Company Inside Out
Before your interview, take some time to research FIRST and its role in the event management industry. Understand their values, recent achievements, and the types of events they manage. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Event Floor Coordinator, you'll be the face of the event. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues on the spot. Highlighting your proactive attitude and problem-solving skills will demonstrate that you're ready for the fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling multiple requests, and your approach to troubleshooting. Practising your responses will help you feel more confident during the interview. Remember to include specific examples that showcase your ability to work independently and as part of a team.
✨Dress the Part and Be Approachable
First impressions matter! Dress smartly and ensure you come across as friendly and approachable. A positive attitude can go a long way in interviews, especially for a role focused on customer interaction. Smile, maintain eye contact, and be enthusiastic about the opportunity to contribute to successful events.