Floor Ambassador

FIRST, a leading global brand experience agency, offers services across Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. With over 37,000 events annually across 110 countries, FIRST supports 130+ brands including Fortune 500 companies in Financial Services, Technology, Healthcare, Media, and Professional Services.

Role Overview

As a Floor Ambassador, you will be the friendly, helpful face of our event spaces, providing essential on‑site support to clients and the Event Management team. You will play a key role in ensuring the smooth execution of events by being a readily available point of contact, assisting with last‑minute needs, and proactively addressing any issues that may arise.

Responsibilities

• Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
• Proactively offer assistance and support to clients with immediate requests and inquiries.
• Act as a runner on the floor, efficiently addressing last‑minute needs from the Event Management team and clients.
• Liaise with various service line partners (catering, AV, security, and room setup) and vendors to facilitate quick resolutions and fulfill requests.
• Troubleshoot basic on‑site issues and elevate more complex matters to the Event Management team.
• Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
• Support the setup and distribution of event materials, including signage, stationery, badges, and giveaways.
• Help with light manual handling, lifting/moving boxes (up to 10 kg/22 lbs), and transporting items between event spaces and storage areas.
• Ensure event spaces are tidy and well‑maintained throughout the event.
• Provide wayfinding assistance and answer general questions about the event and venue.
• Support guest registration and check‑in processes as needed.
• Assist with post‑event breakdown and tidying of event spaces.
• Communicate effectively with the Event Management team regarding any issues, requests, or observations.

Qualifications

• Entry‑level; some experience in customer service, hospitality, or event support is a plus.
• Excellent interpersonal and communication skills with a strong customer‑service orientation.
• Positive and proactive attitude with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Strong problem‑solving skills and the ability to think on your feet.
• Ability to handle multiple requests and prioritize tasks effectively in a fast‑paced environment.
• Fluent in English.
• Must be able to work fully on‑site; this role will be based within specific event spaces on the campus.
• Flexible with hours; willing to work mornings, evenings, and potentially weekends to support event schedules.

Benefits

• Private Medical Insurance with BUPA from day one.
• 28 days annual leave + bank holidays.
• Personal volunteer day.
• 20 days of sick pay each year.
• Enhanced parental leave (maternity & paternity).
• Wellness stipend.
• Complimentary access to Headspace, Rocket Lawyer & Maven.
• Life insurance.
• Employee Assistance Program (EAP).
• Cycle to Work scheme.
• Season ticket loan.
• Mobile phone allowance.Pension scheme enhancements.
• Discretionary bonus structure.
• Global opportunities: with a presence in 7 countries worldwide, including headquarters in London, New York and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.