Event & Venue Specialist

Building a Brand Starts with a Story. FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full‑Service Agency. We manage over 37,000 events & projects annually across 110 countries, serve 130+ brands, and specialize in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. We have been consistently recognized for excellence, including 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability.

What You Would Get To Do:

• Represent the FIRST brand as an implanted team member for a well‑known technology company.
• Deliver exceptional concierge‑level service to our client through excellent operational and logistical facilities management.
• Manage, support, and/or execute the meticulous coordination of high‑touch events within the client’s meeting spaces.
• Serve as the central point of contact to facilitate the venue’s logistical needs, including coordination of catering, audio‑visual, security, swag/collateral, and transportation.
• Manage booking requests/room blocks using the client’s internal system and ensure calendar invitations are sent for prep meetings and speaker scheduling.
• Provide on‑site support on the day of the event, including assisting clients with registration processes, badge printing, and escorting guests to their designated locations.
• Perform administrative duties, including supply management, event documentation, and post‑event communications to key stakeholders.
• Support on‑site events as the day‑of point of contact for the client and customers.
• Handle logistical and operational responsibilities, establish A/V, manage budget, décor, staffing, and catering.
• Manage client expectations on logistical issues and escalate issues as needed.
• Manage swag, keeping an accurate inventory of all supplies and ensuring sufficient stock.
• Liaise and build relationships across different levels within the immediate team and the client’s organization; effectively work cross‑functionally.
• Work with the team to ensure adherence to client standards of operations.
• Be responsible for the accurate and timely reconciliation of events.
• Be proactive with ideas and creative solutions.

What We Are Looking For:

• 2–4 years of experience in a similar role.
• Strong meeting coordination experience for meetings/conferences ranging from 50 to 300+ people.
• Fluent in English.
• Experience working cross‑functionally with all levels of stakeholders in a fast‑paced environment.
• Ability to understand the meeting/event objective and align with the overall vision and strategy of the Event Host.
• Organizational and time‑management skills.
• Ability to execute tasks independently and efficiently.
• Creative problem‑solver, resourceful, team player.
• Adaptability to changing demands.
• Highly organized, capable of handling multiple tasks to meet strict deadlines.
• Excellent time‑management and multi‑tasking skills.
• Ability to generate ideas and processes to improve efficiency.
• Ambitious and proactive with a calm and flexible approach to handling pressure.
• Experience working on large and complex databases.
• Ability to work independently and as part of a team.
• Excellent customer service: passionate about providing customers a world‑class experience and going above and beyond.
• Commit to health and safety policies while maintaining clean, smart surroundings.
• Work intelligently and keep management aware of problems or issues that negatively affect productivity.
• Build excellent relationships with the team through positive communication.
• Ensure knowledge is shared within the team to enable smarter and more efficient work.
• Work on ad‑hoc requests from clients as required.

Benefits & Perks:

• Private Medical Insurance with BUPA from day one.
• 28 days annual leave plus bank holidays.
• Personal volunteer day.
• 20 days of sick pay each year.
• Enhanced parental leave (maternity & paternity).
• Wellness stipend.
• Complimentary access to Headspace, Rocket Lawyer and Maven.
• Life insurance.
• Employee Assistance Program (EAP).
• Cycle to work scheme.
• Season ticket loan.
• Mobile phone allowance.
• Pension scheme enhancements.
• Discretionary bonus structure.
• Global opportunities: with a presence in 7 countries worldwide, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.