Event Service Specialist

Please note that this role is a 6-month fixed-term contract.

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role, your main focus will be to serve as the primary point of contact for successfully executing events, working with the FIRST team and various internal service providers.

Your Contributions

• Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
• Work across various event spaces, travelling between different floors and buildings throughout the day.
• Coordinate and execute event logistics.
• Review all event needs and re-confirm or clarify any areas of concern prior to event.
• Support events onsite which could include managing multiple events a day.
• Troubleshoot issues and elevate any advanced needs to the appropriate internal partner.
• Communicate any pertinent add/changes to the event team and supporting services lines as needed (e.g.: guest count changes, schedule changes, room setup or catering changes).
• Assist event managers in the planning of large-scale events.
• Support the end-to-end planning for small-scale events as needed.
• Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate.
• Responsible for compiling reports related to on-site events including post-event data.
• Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details.

What We Are Looking For

• At least one year of experience in a similar role.
• Must be fluent in English.
• This role will be assigned to a primary location but will require flexibility to be deployed across the campus as required.
• This is an on-site position.
• Knowledge of basic and fundamental standards of event management and event operations.
• Excellent interpersonal, communication and organizational skills.
• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment.
• Creative problem solver, resourceful, team player.
• Adaptability to situations and ever-changing demands.
• Highly organized with the ability to handle multiple tasks to meet strict deadlines.
• Excellent time management and multi-tasking skills.
• Ambitious and proactive with a calm and flexible approach to handling pressure.
• Experience working on large and complex databases is a plus.

Benefits

• Private Medical Insurance with BUPA from day one.
• 28 Days Annual Leave PLUS Bank Holidays.
• Personal Volunteer Day.
• 20 Days of Sick Pay each Year.
• Enhanced Parental Leave (Maternity & Paternity).
• Wellness Stipend.
• Complimentary access to Headspace, Rocket Lawyer & Maven.
• Life Insurance.
• Employee Assistance Program (EAP).
• Cycle to Work Scheme.
• Season Ticket Loan.
• Mobile Phone Allowance.
• Pension Scheme Enhancements.
• Discretionary Bonus Structure.
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.