Associate Event Technology Manager

The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Associate Event Technology Manager. The Associate Event Technology Manager will oversee high-quality operations in technology, event websites/apps, data management, and analytics. They will consistently deliver exceptional service to our clients through project management, demonstrate a keen eye for detail, and report to the Event Technology Team Lead.

Your Contributions

• Implementation, build and project management of standard event registration websites, app builds and all technological aspects of our events.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon request.
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, feedback surveys etc.
• Build relationships and effectively communicate with internal and external clients over the phone, in person and via email.
• Work with event Project Managers/Coordinators on overall program logistics, production, and implementation.
• Manage onsite registration and take responsibility for all registration collateral and equipment management, and develop registration desk flow design and set up.
• Be a contact for attendee management and technology vendors, including pre-event and during execution.
• Responsible for all registration collateral and equipment management.
• Provide insight into the user experience of all pre-event and onsite registration for both virtual and in-person events.
• Ability to travel domestically and internationally in support of client events.
• Escalate any challenges as necessary to ensure the effective resolution of issues.
• Support other members of the department as needed on ad-hoc projects.

What We Are Looking For

• Experience required, including meeting planning and coordination, including event and registration technology.
• Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite.
• Highly motivated, able to work independently.
• Exhibit a strong work ethic, patience, and a winning attitude.
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely.
• Ability to manage multiple projects simultaneously.
• Proficiency with Microsoft Office – specifically with Excel and PowerPoint.
• Strong oral and written communication skills.
• Customer focus and approachable demeanour.
• Excellent time management skills.
• Independent and critical thinker with a keen sense of judgement.
• Quick and strategic problem solver.
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms (preferred but not essential).
• Some knowledge of programming, such as computer coding (HTML, CSS and/or JavaScript) (preferred but not essential).

Benefits

• Private Medical Insurance with BUPA from day one.
• 28 Days Annual Leave PLUS Bank Holidays.
• Personal Volunteer Day.
• 20 Days of Sick Pay each Year.
• Enhanced Parental Leave (Maternity & Paternity).
• Wellness Stipend.
• Complimentary access to Headspace, Rocket Lawyer & Maven.
• Life Insurance.
• Employee Assistance Program (EAP).
• Cycle to Work Scheme.
• Season Ticket Loan.
• Mobile Phone Allowance.
• Pension Scheme Enhancements.
• Discretionary Bonus Structure.
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.