At a Glance
- Tasks: Lead and inspire a team to enhance operational performance and customer experience.
- Company: Join First Bus, a leading UK bus operator embracing innovation and sustainability.
- Benefits: Enjoy health perks, discounted travel, flexible working, and 25 days holiday.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact in public transport while advancing your career.
- Qualifications: Management experience preferred; strong leadership and planning skills required.
About First Bus: Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
We have a fantastic opportunity for a Staff Manager to join our York depot on a full-time permanent basis. The successful candidate will support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework.
You will engage front line colleagues through effective communication, active listening and recognition. Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.
Key Responsibilities
- Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation.
- Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements.
- Manage driver performance and carry out job chats.
- Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.
- Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy.
- Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records.
- Work alongside service performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience.
- Improve operational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators.
- Manage supervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues.
- Liaise with external stakeholders and attend relevant meetings to improve service performance.
- Local custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systems.
- Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience.
- Deliver agreed performance improvement plans and operational costs within budget.
- Comply with requisition to pay procedures and delegated authorities.
- Ensure an effective working relationship with recognised trade union representatives and officials.
- Other duties commensurate with the role as may be deemed appropriate by the line manager.
Skills/Experience
- Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills.
- Professional knowledge of Road Traffic Act and Employment legislation.
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation.
- Excellent planning and prioritising skills.
- Self-motivated with a positive approach to change.
- Excellent customer focus.
Rewards
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support. We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass, cycle to work scheme, 25 days' holiday + bank holidays, pension scheme and chance to buy discounted First Group shares, enhanced maternity/paternity pay, and flexible working.
Equal Opportunities
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
Staff Manager in York employer: First York
First Bus is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture at our York depot. With comprehensive health benefits, flexible working options, and opportunities for career advancement, we foster an environment where innovation thrives and every team member is valued. Join us to be part of a forward-thinking company that is shaping the future of public transport while enjoying perks like discounted travel and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Manager in York
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like First York.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by First York. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Staff Manager in York
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at First York, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at First York and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into First York. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at First York
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at First York.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to First York.
