At a Glance
- Tasks: Supervise rail replacement services and ensure passenger safety while providing excellent customer service.
- Company: Join First Bus, a leading UK operator focused on sustainable transport solutions.
- Benefits: Enjoy health cover, mental health support, discounted travel, and 25 days holiday.
- Other info: Dynamic role with varied shifts and opportunities for personal growth.
- Why this job: Be the face of public transport and make a real difference in your community.
- Qualifications: Customer service skills and a flexible attitude are key; transport experience is a bonus.
The predicted salary is between 12.6 - 12.6 £ per hour.
About First Bus: One of the UK's leading bus operators, we embrace cutting‑edge technology and focus on delivering sustainable, comfortable, and efficient passenger journeys. We connect communities and shape the future of public transport.
As a Rail Replacement Coordinator, you will be the face of First Travel Solutions (FTS). You will supervise and coordinate the safe and timely operation of our rail replacement bus, events and coach services, ensuring passenger, colleague, public and personal safety. You will provide assistance and information to passengers, consistently demonstrate excellent customer service and maintain high standards in data collection via our coordination portal. You will also help FTS maintain high vehicle standards and support regulations auditing.
Responsibilities:- Supervise and coordinate safe and timely operation of rail replacement bus services.
- Ensure safety of passengers, colleagues, public, and self at all times.
- Provide assistance and information to passengers and demonstrate excellent customer service.
- Maintain high standards in data collection through the coordination portal.
- Support FTS in maintaining vehicle standards and regulations auditing.
- Engage drivers on regulations and adherence to PSVAR/PSVAIR.
- Experience in the transport industry is desirable but not essential.
- Commitment to providing consistently excellent customer service.
- Excellent communication skills – enthusiastic, approachable, and confident.
- Patient, reliable, calm under pressure.
- Ability to work effectively as part of a team and independently.
- Initiative and problem‑solving skills.
- Flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
- Physical ability to stand for up to 12 hours, handle luggage in all weather conditions, and work without shelter.
- Own transportation and ability to be located within 10 miles of key stations.
- Simply Health & Smart Health cover for you and dependents at no cost.
- Cash‑back benefits across optical, dental and virtual GP appointments.
- 24‑hour, 365‑day mental health support through EAP and mental health provision.
- Financial wellbeing: discount platform, discounted train travel after 6 months, free bus pass.
- Cycle to work scheme.
- 25 days’ holiday + bank holidays.
- Pension scheme and opportunity to buy discounted First Group shares.
- Enhanced maternity and paternity pay.
- Flexible working.
Equal Opportunities: Public transport serves everyone, whatever their differences. We are an inclusive employer, open to applications from all backgrounds. We welcome applications from all and are committed to equality and diversity.
Rail Replacement Coordinator in Rochdale employer: First Travel Solutions
First Bus is an exceptional employer that prioritises employee wellbeing and development, offering a range of benefits including comprehensive health cover, mental health support, and a generous holiday allowance. With a commitment to inclusivity and flexible working arrangements, employees can thrive in a supportive environment while contributing to the future of sustainable public transport in Manchester. Join us as a Rail Replacement Coordinator and be part of a team that values safety, customer service, and community connection.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator in Rochdale
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like First Travel Solutions, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Rail Replacement Coordinator in Rochdale
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like First Travel Solutions appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at First Travel Solutions, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at First Travel Solutions
✨Master the Logistics Lingo
When you're prepping for the interview with First Travel Solutions for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems First Travel Solutions uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
