At a Glance
- Tasks: Supervise rail replacement services and ensure passenger safety and satisfaction.
- Company: Join First Travel Solutions, a leader in transport services.
- Benefits: Earn £12.60 per hour with flexible shifts and casual contract.
- Other info: Enjoy a dynamic role with opportunities to develop your skills in a supportive team.
- Why this job: Make a difference in customer service while working outdoors and on the go.
- Qualifications: Customer service skills and a positive attitude are key; transport experience is a plus.
The predicted salary is between 10 - 15 £ per hour.
Overview
This role is with First Travel Solutions and involves supporting rail replacement services.
Location: Newcastle – Darlington – Middlesbrough area
Salary: £12.60 per hour
Hours: Variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10 hours minimum contract. This is a casual contract.
Responsibilities
- Supervise and coordinate the safe and timely operation of rail replacement bus, events and coach services.
- Ensure the safety of passengers, colleagues, the public and yourself.
- Provide assistance and information to passengers and demonstrate excellent customer service.
- Maintain high standards in data collection via the coordination portal and assist in maintaining high vehicle standards and regulatory auditing.
What we’re looking for
- Experience of working in the transport industry is desirable but not essential.
- Commitment to delivering consistently excellent customer service.
- Confident in engaging drivers on regulations and adherence to PSVAR/PSVAIR.
- Great communicator who is enthusiastic and approachable.
- Patient, reliable and calm under pressure.
- Ability to work as part of a team and independently, with initiative.
- Flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety-critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located within 10 miles of one of the key stations.
Rail Replacement Coordinator employer: First Travel Solutions
First Travel Solutions is an excellent employer that prioritises the safety and satisfaction of both its employees and passengers. With a commitment to providing exceptional customer service, our team enjoys a supportive work culture that values flexibility and teamwork, alongside opportunities for personal growth in the dynamic transport industry. Located in the vibrant Newcastle area, we offer a unique chance to be part of a dedicated team that plays a crucial role in ensuring seamless travel experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator
✨Tip Number 1
Get to know the company! Research First Travel Solutions and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the Rail Replacement Coordinator position.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated excellent customer service or handled pressure. This will help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job with us.
We think you need these skills to ace Rail Replacement Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in customer service or the transport industry. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Rail Replacement Coordinator role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves engaging with passengers and drivers, make sure your application reflects your communication style. Use clear and concise language, and don’t forget to mention any experiences where you’ve excelled in customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at First Travel Solutions
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key tasks like supervising operations and ensuring passenger safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure passenger satisfaction.
✨Demonstrate Your Flexibility
This job requires working various shifts, so be prepared to talk about your availability and willingness to adapt. Share any previous experiences where you've successfully managed changing schedules or worked under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
