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- Tasks: Lead operations and ensure top-notch service delivery while managing customer relationships.
- Company: First Travel Solutions, a leader in transportation with a focus on employee wellbeing.
- Benefits: Health perks, discounted travel, 25 days holiday, and a supportive work environment.
- Other info: Join a dynamic team committed to your professional development and mental health support.
- Why this job: Make a real impact in the transport industry while enjoying flexibility and growth opportunities.
- Qualifications: Strong leadership skills, project management experience, and a passion for excellent service.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operations Manager role at First Travel Solutions
First Travel Solutions has a fantastic opportunity for an Operations Manager to join our Operations team on a full time permanent basis. This role will be predominately home based however some travel will be required across our South region.
Reporting to the Head of Rail Operations the Operations Manager will provide a local FTS management presence and operational service to customers. The Operations Manager is the primary point of contact for customers and suppliers within the area of responsibility.
Key responsibilities
- Ensure safety standards are maintained at all times during external operational activity
- Have a detailed knowledge of the customer\’s SLA
- Support the development of standardised major blockade management plans to include local safe systems of work, traffic management requirements, agreed pick up/set down points and staff and supplier information
- Build strong relationship with key client personnel
- Liaise with external agencies/stakeholders, councils, police, etc. in connection with plans for rail replacement or other FTS operations
- Sense check vehicle diagrams and work with the relevant Diagrammer to ensure they are correct for the block
- Attend Contract Review Meetings and Planning Meetings as required
- Visit coach/bus/taxi operators in accordance with the Supplier Engagement Plan and provide information to ensure database is updated after each visit/contact
- Liaise with internal FTS functions to ensure service delivery requirements are met
- Seek any new business opportunities for FTS within area
- Be flexible in duties and the area in which you carry them out, which may vary from time to time depending on the needs of the business and your team
- Build strong working relationship with opposite Operations Manager(s) to ensure all aspects of the role are covered, from operator visits to being visible on the ground during major work
- Work collaboratively with our internal teams to feedback and identify process and workflow improvements to improve client satisfaction
- Attend all internal Operations meetings (H&S, Supplier Management, Operations Managers) to embed into the team and be compliant with H&S objectives
- Provide information to the SLT about Operator Standards, Driver Standards, Coach Standards, and customer perceptions of FTS Service Delivery, recommending where improvements can be made to optimise levels of performance
Skills/Experience
- Customer engagement skills and commitment to achieving excellent service delivery
- Project management competency
- Strong manager with effective leadership skills
- Ability to engage and influence others
- Ability to develop and implement disciplined practices and procedures
- Solution finder with the ability to deal with complex information
- Ability to work under pressure; financial and budgetary competency
- Sound understanding of the coach & bus market and conversant with industry legislation
- Event/operations planning and management experience
- IOSH trained – risk assessment/safety management
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme; 25 days\’ holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You\’ll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management, Other, and General Business
Industries
- Transportation/Trucking/Railroad and Transportation, Logistics, Supply Chain and Storage
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Bristol, England, United Kingdom 4 days ago
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Operations Manager employer: First Travel Solutions
Contact Detail:
First Travel Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the Operations Manager role. Keep it concise and focus on how you can solve their problems and improve their service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in customer engagement and project management, as these are key for us. Use specific examples that showcase your leadership skills and ability to work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your understanding of the coach and bus market, and how you can contribute to improving client satisfaction at First Travel Solutions.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your solution-finding abilities. We love candidates who can deal with complex information and come up with practical solutions. Share examples of how you've tackled challenges in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at First Travel Solutions
✨Know Your Stuff
Make sure you have a solid understanding of the company's operations and the specific role of an Operations Manager. Familiarise yourself with their safety standards, customer SLAs, and any recent projects or initiatives they've undertaken.
✨Build Relationships
Since this role involves liaising with clients and suppliers, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully engaged with stakeholders in the past and be ready to discuss how you would approach building rapport in this new role.
✨Showcase Your Problem-Solving Skills
The job requires a solution finder who can handle complex information. Be prepared to discuss specific challenges you've faced in previous roles and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage operations under pressure. Think about scenarios related to event planning, risk assessment, and safety management. Practise articulating your thought process and decision-making strategies in these situations.