At a Glance
- Tasks: Supervise rail replacement services and ensure passenger safety while providing excellent customer service.
- Company: Join First Travel Solutions, a leader in transport with a commitment to inclusivity.
- Benefits: Enjoy competitive pay, health benefits, discounted travel, and 25 days holiday.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
- Why this job: Be the face of transport solutions and make a difference in passengers' journeys.
- Qualifications: Customer service skills and a team player attitude are essential; transport experience is a plus.
The predicted salary is between 14 - 15 £ per hour.
Salary: £14.89 per hour
Location: Fareham – Havant
Hours: Variety of shift times including early mornings, evenings, late nights and weekends on an annualised 10‑hour minimum contract (casual contract)
About the role
As a Rail Replacement Coordinator, you will be the face of First Travel Solutions (FTS). Your responsibilities include supervising and coordinating the safe and timely operation of rail replacement buses, events and coach services, ensuring passenger, colleague, public and your own safety. You will provide assistance and information to passengers, consistently demonstrate excellent customer service, and maintain high standards in data collection via our coordination portal while helping FTS maintain high vehicle standards and audit regulations.
Responsibilities
- Supervise and coordinate safe and timely operation of rail replacement bus, events and coach services.
- Ensure safety of passengers, colleagues, public and yourself.
- Provide assistance and information to passengers and demonstrate excellent customer service.
- Maintain high standards in data collection via the coordination portal.
- Assist FTS in maintaining high vehicle standards and regulate audits.
Qualifications
- Experience in the transport industry is desirable but not essential.
- Commitment to consistently excellent customer service.
- Confidence in engaging drivers on regulations and adherence to PSVAR/PSVAIR.
- Strong communication, enthusiastic and approachable.
- Patient, reliable and calm under pressure.
- Ability to work independently and use initiative.
- Team player with confidence working as part of a team.
- Flexibility to work a variety of shift times including early mornings, evenings, late nights and weekends.
Physical Requirements
This safety‑critical role is physically demanding. You will need to be on your feet for up to 12 hours, handle passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located within 10 miles of one of the key stations.
Benefits
- Simply Health & Smart Health for you and dependents at no cost.
- Cash‑back benefits across optical and dental, virtual GP appointments, mental health support, and nutrition and fitness advice.
- 24‑hour, 365‑day EAP mental health support.
- Access to discounts on high‑street brands and supermarkets.
- Discounted train travel for you and family after 6 months service and free bus pass.
- Cycle to work scheme.
- 25 days’ holiday plus bank holidays.
- Pension scheme and opportunity to buy discounted First Group shares.
- Enhanced maternity / paternity pay.
Equal Opportunities
First Bus is an inclusive employer open to all. We welcome applications from all backgrounds. Equal opportunities are provided regardless of differences in age, race, gender, sexual orientation, disability, or religious or political beliefs.
Rail Replacement Coordinator in Fareham employer: First Travel Solutions
First Travel Solutions is an exceptional employer, offering a dynamic work environment in Fareham – Havant where you can thrive as a Rail Replacement Coordinator. With a strong commitment to employee well-being, we provide comprehensive benefits including health support, discounted travel, and generous holiday allowances, all while fostering a culture of inclusivity and growth. Join us to be part of a team that values safety, customer service excellence, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator in Fareham
✨Tip Number 1
Get to know the company! Research First Travel Solutions and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the unexpected! As a Rail Replacement Coordinator, you'll need to think on your feet. Practice answering situational questions that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at First Travel Solutions. Don’t miss out on this opportunity!
We think you need these skills to ace Rail Replacement Coordinator in Fareham
Some tips for your application 🫡
Show Your Customer Service Skills:As a Rail Replacement Coordinator, you'll be all about excellent customer service. Make sure to highlight any experience you have in this area in your application. We want to see how you can engage with passengers and provide top-notch assistance!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see why you're a great fit for the role.
Demonstrate Your Flexibility:This role requires a bit of flexibility with shift times. In your application, mention your availability and willingness to work various shifts, including early mornings and late nights. We love candidates who are adaptable and ready to jump in when needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at First Travel Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key tasks like supervising bus operations and ensuring passenger safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you went above and beyond for customers. Think about situations where you handled difficult passengers or provided exceptional assistance, as these stories will highlight your suitability for the role.
✨Demonstrate Your Team Spirit
Being a team player is essential in this job. Be ready to discuss how you've successfully collaborated with others in previous roles. Share specific instances where teamwork led to positive outcomes, as this will illustrate your ability to work well with colleagues and contribute to a harmonious work environment.
✨Prepare for Shift Flexibility Questions
Given the variety of shift times, be prepared to discuss your availability and flexibility. Think about how you can manage early mornings, late nights, and weekends. Showing that you're adaptable and willing to take on different shifts will make you a more attractive candidate.
