At a Glance
- Tasks: Supervise rail replacement services and ensure passenger safety while providing excellent customer service.
- Company: Join a leading transport company committed to inclusivity and diverse perspectives.
- Benefits: Enjoy competitive pay, flexible hours, health support, discounts, and 25 days holiday.
- Other info: Be prepared for a physically demanding role with opportunities for growth and development.
- Why this job: Make a real difference in passenger experiences while working in a dynamic environment.
- Qualifications: Customer service skills and a positive attitude; transport experience is a plus but not essential.
The predicted salary is between 30000 - 30000 £ per year.
About the role: Rail Replacement Coordinator (operational, field-based, customer service role) – Salary: £14.89 per hour, Location: Bristol, Hours: variety of shift times including early mornings, evenings, late nights and weekends on an annualised 10 hrs minimum contract – casual contract.
Responsibilities:
- Supervise and coordinate the safe and timely operation of rail replacement bus, events and coach services.
- Ensure the safety of passengers, colleagues, public and yourself.
- Provide assistance and information to passengers while consistently demonstrating excellent customer service skills.
- Maintain high standards in data collection via the coordination portal.
- Help FTS maintain high vehicle standards and regulations auditing.
- Engage drivers on regulations and adherence to PSVAR/PSVAIR.
- Act independently and use own initiative while working both as a team member and autonomously.
- Work flexible hours, including early mornings, evenings, late nights and weekends.
- Be physically fit to stand up to 12 hours, handle passenger luggage in all weather conditions and access own transportation located within 10 miles of key stations.
Please note that this is a safety-critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter, and you must have access to your own transportation and be located within 10 miles of one of the key stations.
Qualifications:
- Desirable: experience working in the transport industry (not essential).
- Committed to providing a consistently excellent standard of customer service.
- Confident in engaging drivers on regulations and adherence to PSVAR/PSVAIR.
- Excellent communicator, enthusiastic and approachable.
- Patient, reliable, calm under pressure.
- Confident working as a team and independently, using own initiative.
- Flexibility to work a variety of shift times, including early mornings, evenings, late nights and weekends.
Benefits:
- Simply Health & Smart Health with cash back benefits, virtual GP appointments, mental health support and nutrition & fitness advice.
- 24-hour EAP provision for mental health support.
- Platform with discounts on high street brands and supermarkets.
- Discounted train travel after 6 months' service and free bus pass.
- Cycle to work scheme.
- 25 days holiday plus bank holidays.
- Pension scheme and option to buy discounted First Group shares.
- Enhanced maternity/paternity pay.
- Flexible working arrangement.
Equal Opportunities:
First Bus is an equal opportunities employer. Public transport serves everyone, whatever their differences. We welcome applications from all backgrounds and are committed to an inclusive organisation that values diverse perspectives.
Rail Replacement Coordinator in Bristol employer: First Travel Solutions
First Bus is an exceptional employer, offering a dynamic work environment in Bristol where you can make a real impact in the transport industry. With flexible working hours, comprehensive benefits including discounted travel and health support, and a strong commitment to employee growth and inclusivity, we ensure that our team members feel valued and empowered. Join us to be part of a supportive culture that prioritises safety, customer service excellence, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator in Bristol
✨Tip Number 1
Get to know the company! Research First Bus and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios related to customer service and safety. Practising your responses will help you feel more confident when it’s time to shine in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Rail Replacement Coordinator in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Rail Replacement Coordinator role. Use keywords from the job description to show we’re on the same page!
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. We love to see that enthusiasm!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at First Travel Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key aspects like supervising operations, ensuring passenger safety, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you had to remain calm under pressure or handle difficult situations. This will demonstrate your ability to provide the high standard of service they expect.
✨Demonstrate Flexibility and Initiative
The job requires working various shifts and being physically fit. Be ready to discuss your availability and willingness to work early mornings, late nights, and weekends. Also, share instances where you've taken initiative in previous roles, as this shows you can work independently and as part of a team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or how they support their staff in challenging situations. This not only shows your interest but also helps you gauge if the company is the right fit for you.
