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- Tasks: Lead and motivate a dynamic Telesales team to achieve outstanding results.
- Company: Join First Recruitment Group, a people-first company focused on diversity and inclusion.
- Benefits: Competitive salary with commission opportunities and professional development.
- Why this job: Make a real impact by coaching and elevating your team's performance.
- Qualifications: Experience in telesales and team leadership is essential.
- Other info: Enjoy a vibrant work culture with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Hands-on Telesales Team Leader to motivate, coach, and elevate performance while delivering results.
Main Duties:
- Interact with and motivate the Telesales team.
- Operate call coaching, call listening, second voice closing and sales training.
- Monitor productivity levels of Desk Sales / Telesales team, reporting daily to the Sales Manager any areas for improvement.
- Provide reports on coaching of staff on a daily, weekly, and monthly basis on metrics defined by Sales Operations.
- Manage lunch & break rota to maintain cover across core business hours 09:00-17:30 Mon-Fri liaising with Sales Manager to manage FTE resources, holiday cover and phone coverage.
- Maintain individual performance files for each Telesales agent with weekly reports on areas of concern, areas of excellence, additional coaching areas, attitude and standards.
- Assist Sales Manager to develop and execute sales booster days on a monthly basis to drive take-up and meet & exceed stated targets.
- Work alongside the Sales Manager to develop individual coaching and development plans for all sales team members.
- Enforce and maintain standards within the office, specifically but not limited to dress code, attendance and time keeping, personal phone usage and tidiness and behaviour standards.
- Telesales Team Leader will also hold a reduced % new business target to be achieved monthly which will be eligible for commission payment upon achievement.
Key Performance Indicators:
- Maintain Call & Productivity Statistics at team & individual level.
- Monitor and manage Telesales team adherence to data quality, pipeline and deal stages to produce accurate forward reporting of sales forecasts.
- Adherence to targets for FTE availability, staff cover during breaks and holiday periods.
- Continual Professional Development of the sales teams, improving sales techniques, closing methods, improvement of conversion rates, reducing churn and increasing retention.
- Accountable for maintaining adherence to standards within the sales team.
Experience:
- Telesales background within a sales environment.
- Experience of leading a team.
- ISP (Internet Service Provider) experience is beneficial.
Company information:
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for any Sales Advisor looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Sales Team Leader in Newcastle employer: First Technical Recruitment
Contact Detail:
First Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader in Newcastle
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with their team and customers. This will help you tailor your answers and show that you're a great fit for their vibe.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in telesales and team leadership. Think about specific examples where you motivated your team or improved performance, and be ready to share those stories during your chat.
✨Tip Number 3
Don’t forget to ask questions! This shows your interest and helps you figure out if the role is right for you. Ask about their coaching methods or how they measure success in the sales team – it’ll make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We’re all about making connections, and applying directly can give you an edge. Plus, it shows you’re proactive and really keen on the role. Let’s get you that Sales Team Leader position!
We think you need these skills to ace Sales Team Leader in Newcastle
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, let your enthusiasm for sales shine through! We want to see how you can motivate and elevate a team, so share any relevant experiences that highlight your passion for driving results.
Be Specific About Your Experience: Make sure to detail your telesales background and any leadership roles you've held. We love specifics, so mention the metrics you've improved or the coaching techniques you've used to help your team succeed.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight how your skills align with our needs, especially in areas like productivity monitoring and team development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at First Technical Recruitment
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific numbers related to your previous performance, like conversion rates or team productivity. This shows you’re results-driven and understand the importance of KPIs.
✨Showcase Your Coaching Skills
Prepare examples of how you've motivated and coached your team in the past. Think about specific situations where your guidance led to improved performance. This will demonstrate your leadership style and ability to elevate others.
✨Understand the Company Culture
Research First Recruitment Group and their values. Be prepared to discuss how you align with their mission of putting people first and promoting diversity. This will show that you’re not just a fit for the role, but also for the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the telesales team's current challenges and goals. This not only shows your interest in the role but also your proactive approach to understanding how you can contribute to the team's success.
