At a Glance
- Tasks: Transform how people adopt and use digital tools across the organisation.
- Company: First Recruitment Group, dedicated to finding the right talent for clients.
- Benefits: Hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Join a diverse team focused on inclusion and continuous improvement.
- Why this job: Make a real impact by enhancing digital tool usage and driving productivity.
- Qualifications: Experience in IT service delivery and strong Microsoft 365 knowledge required.
The predicted salary is between 50000 - 60000 £ per year.
Drive real business value by transforming how people adopt and use digital tools across the organisation. Our Client has a requirement for an IT Digital Adoption & Enablement Lead, who will be required to work on a contract basis in Warrington (hybrid), until December 2026.
Role Purpose: Ensure IT tools, services, and platforms are effectively adopted, understood, and embedded across the organisation. Act as a bridge between IT, the business, and end users. Deliver measurable value through training, knowledge sharing, communication, and productivity improvements rather than infrastructure delivery.
Job Role Responsibilities:
- Develop and deliver an IT adoption strategy to maximise usage of tools and services.
- Identify gaps in user adoption and experience, working with stakeholders to understand needs and address barriers.
- Drive behaviour change to improve day-to-day use of IT systems.
- Design and deliver structured training and enablement programmes, including:
- Instructor-led sessions
- Workshops (e.g. automation, Copilot, M365 tools)
- Self-service learning content
- Build capability across end users and Service Desk (L1/L2), supporting structured training initiatives.
- Lead adoption of automation solutions across the Service Desk, promoting productivity, accuracy, and efficiency gains.
- Partner with automation teams to identify use cases, support rollout, and deliver training and awareness.
- Identify and promote productivity improvements, automation opportunities, and smarter ways of working.
- Own and develop the IT SharePoint / IT Hub as a central knowledge and enablement platform.
- Create and maintain knowledge articles, how-to guides, and short-form training content.
- Develop a Service Desk governance framework and support IT communications, including newsletters and adoption campaigns.
- Engage stakeholders across the business to gather feedback, promote tools, and drive adoption through:
- Drop-in sessions
- Champion networks
- Feedback loops
- Define and track adoption KPIs (training participation, tool usage, automation benefits).
- Use insights to refine training, improve user experience, and identify further improvement opportunities.
- Continuously evolve enablement strategies based on user needs.
Experience / Skills / Knowledge / Qualifications:
Essential:
- Experience in IT Service Delivery, ITSM, or Business Change.
- Strong Microsoft 365 knowledge (SharePoint, Teams, Copilot, ChatGPT, Power Platform).
- Experience with automation tools (Power Automate, Power Apps, Power BI, Chatbots).
- Experience designing and delivering training or enablement programmes.
- Experience creating digital learning content (guides, videos, training materials).
- Excellent communication and stakeholder engagement skills.
- Ability to translate technical concepts into simple, practical user guidance.
Desirable:
- Knowledge of digital adoption frameworks.
- Understanding of ITIL or Service Management practices.
- Experience in complex or regulated environments (e.g. international, engineering, government-adjacent).
- Experience measuring adoption and engagement using analytics or feedback tools.
- Experience with ServiceNow.
- Relevant certifications (ITIL, PRINCE2).
Locations
IT Digital Adoption & Enablement Lead in Cheshire, Warrington employer: First Technical Recruitment
At First Recruitment Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and inclusivity. Located in Warrington, our hybrid working model allows for flexibility while you drive meaningful change in digital adoption across the organisation. With a commitment to professional development and a focus on collaboration, we empower our team members to thrive and make a real impact through innovative training and enablement programmes.
Contact Details:
First Technical Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Digital Adoption & Enablement Lead in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to digital adoption and IT service delivery. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can display your training materials, guides, and any projects you've worked on. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re always here to support you in your job search journey!
We think you need these skills to ace IT Digital Adoption & Enablement Lead in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with IT service delivery and digital adoption. We want to see how your skills align with the role, so don’t hold back on showcasing your Microsoft 365 knowledge and training experience!
Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can translate technical concepts into user-friendly guidance.
Highlight Relevant Experience:Don’t forget to mention any experience you have with automation tools and creating digital learning content. We’re looking for someone who can drive behaviour change and improve user experience, so make sure to include specific examples of your past successes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at First Technical Recruitment
✨Know Your Digital Tools
Make sure you have a solid understanding of the digital tools mentioned in the job description, especially Microsoft 365 and automation tools. Familiarise yourself with their features and how they can drive productivity. This will help you demonstrate your expertise and show how you can add value to the organisation.
✨Prepare for Behaviour Change Discussions
Since the role involves driving behaviour change, think about examples from your past experiences where you've successfully influenced user adoption. Be ready to discuss specific strategies you used to overcome resistance and improve engagement with IT systems.
✨Showcase Your Training Skills
Be prepared to talk about your experience designing and delivering training programmes. Bring examples of training materials you've created, such as guides or videos, and be ready to explain how you tailored these resources to meet different user needs.
✨Engage Stakeholders Effectively
Highlight your communication skills by discussing how you've engaged stakeholders in previous roles. Prepare to share how you gathered feedback and promoted tools to drive adoption. This will show that you understand the importance of collaboration between IT and the business.
