At a Glance
- Tasks: Provide essential admin support and keep everything running smoothly in a busy environment.
- Company: Join a forward-thinking recruitment group that values people and diversity.
- Benefits: Full-time hours, potential for remote work, and a supportive team atmosphere.
- Other info: Fast-paced role with opportunities for growth and learning in a collaborative team.
- Why this job: Make a real difference by supporting colleagues and customers while developing your skills.
- Qualifications: GCSE English and Maths or equivalent; strong IT and communication skills required.
The predicted salary is between 30000 - 32833 £ per year.
This role will provide vital administrative and business support to ensure the smooth operation of the service. The successful candidate will work within a busy, fast-paced environment, supporting colleagues, customers, and stakeholders while maintaining accurate records and managing a variety of administrative tasks.
The role is office-based at Waterbeach Depot. Following initial training, there may be the opportunity to work from home one day per week, subject to discussion and agreement.
Key Responsibilities- Provide high-quality administrative and business support across the team.
- Maintain accurate records using internal administration, finance, and management systems.
- Produce reports, correspondence, presentations, and other documentation.
- Input and manage data accurately across various systems.
- Respond to customer enquiries and provide information, guidance, and support.
- Support operational, financial, personnel, and administrative processes.
- Manage multiple tasks and priorities while meeting deadlines.
- Work collaboratively with colleagues in a team environment.
- Ensure all records and documentation are maintained with a high level of accuracy and attention to detail.
- Good general education.
- GCSE English and Maths (Grade C/4 or above) or equivalent qualifications.
- Understanding of customer service principles and customer care.
- Working knowledge of Microsoft Office applications, including Word and Excel.
- Experience of office practices and procedures, including administrative, financial, personnel, or operational support.
- Strong keyboard and IT skills with the ability to produce reports and correspondence, maintain records and databases, and input and retrieve information from systems accurately.
- Excellent verbal and written communication skills.
- Ability to provide advice, guidance, and information to a variety of audiences.
- Strong organisational skills and attention to detail.
- Successful candidates will ideally have experience in customer service or customer-facing environments.
- Working within a busy, fast-paced, reactive service environment.
- Managing competing priorities and workloads effectively.
- Working as part of a team.
- Remaining calm and professional under pressure.
- Multi-tasking while maintaining accuracy and service standards.
Business Support Officer in Cambridge employer: First Technical Recruitment
First Recruitment Group is an excellent employer, offering a supportive and dynamic work environment at the Waterbeach Depot in Cambridgeshire. With a commitment to employee growth and diversity, we provide opportunities for professional development and a collaborative culture that values teamwork and accuracy. Enjoy the flexibility of potential remote work options after training, alongside a comprehensive benefits package that enhances your work-life balance.
Contact Details:
First Technical Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Cambridge
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like First Technical Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like First Technical Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support Officer in Cambridge
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to First Technical Recruitment.
How to prepare for a job interview at First Technical Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in First Technical Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services First Technical Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
