Medical Assistant/CNA in Newcastle upon Tyne

Join a Mission. Build a Future. Save Lives. At First Steps Recovery, we don’t just offer jobs — we offer purpose. As a leading, accredited behavioral health and substance use disorder treatment facility, our work changes lives daily. If you’re driven by compassion, grounded in integrity, and thrive in a supportive, recovery-focused environment, you’re exactly who we’re looking for.

When you join First Steps Recovery, you become part of a tight-knit, multidisciplinary team that values empathy, growth, and evidence-based care. Whether you’re working directly with clients or behind the scenes, every role here matters — and every day is an opportunity to make a difference.

Besides being an amazing company to work for, we also offer:

• Medical, Dental, Vision benefits for full time employees
• PTO / Sick Leave Plans for full time and part time employees
• Free Employee Assistance Program for full time and part time employees
• Free Legal consultations and benefits for full time and part time employees
• Free Life Insurance for full time employees
• Generous 401K program for full time and part time employees

If you’re ready to be part of something bigger, we invite you to take your next step with us!

POSITION SUMMARY

This position is working 3/12's either a day shift or a NOC shift. Medical Assistant/CNAs are responsible for the shift-by-shift supervision of the resident milieu and attending to resident's essential needs while on detoxification and residential protocols. Medical Assistant/CNAs are the core of our company with unparalleled access to residents requiring the greatest representation of our professionalism, values, and culture.

Essential Functions

• Assisting with admissions of residents including orientation, intake assessment, urine screen, medication management, protocols and recurring assessments, secure search/storage of personal property.
• Assist Physicians while they are conducting rounds.
• Adherence to JCAHO and state resident care standards.
• Communicating with physician, entering physician orders, and following physician orders in overseeing resident medication management.
• Proficient documentation in KIPU Systems resident management software.
• Documenting residents' daily progress.
• Establishing a consistent presence and awareness of resident behavior.
• Enforcing policies and procedures.
• Maintaining cleanliness of facility.
• Facilitating program activities and maintaining resident schedules.
• Delegation of necessary tasks to behavioral health technicians and fulfilling behavioral health technicians' duties as needed.
• Recurring assessment, interaction, observation, and documentation of residents.
• Communicating thoroughly and accurately verbally and via shift notes to ensure continuity of high quality of care.
• Participation in shift change with LVN/BHT.
• Crisis Intervention.
• Conducting resident discharge/transition, returning resident personal items, logging, and following destruction of medication procedures, coordinating resident transportation and continuity of care with next level of care environment and/or facility.
• Completion of Survey Monkey shift-ly check list.
• Accepting feedback and direction from the Physician.
• Other duties as assigned by management.

Requirements Competencies

• Ability to multi-task, delegate tasks, manage resident care, maintain facility standards.
• Desire to assist those with chemical dependency in their recovery.

Education

• Minimum High School Graduate or GED.
• Medical Assistant/CNA Certification.

Experience

• 1-2 years' experience in recovery or equivalent human services work experience preferred.
• Prior experience in detox environment highly desired.

Computer Skills

• Computer Literacy in doc, spreadsheet, and email.
• Proficiency in KIPU Systems Resident Management Software.
• Proficiency In Signal Chat.

Certificates & Licenses

• Valid Driver’s License.
• CPR/First AID.
• Certified Medical Assistant/CNA.

Other Requirements

• Negative TB test results.
• Medical Clearance to work.
• Ability to pass pre-employment drug screening.

PHYSICAL DEMANDS

• Frequently: Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) Standing, Walking, Sitting, Transverse Stairs, Handling / Using Fingers.
• Occasionally: Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) Reach Outward, Reach Above Shoulder, Squat or Kneel, Bend or Twist.
• Other Physical Demands: Ability to lift/carry 20-50 lbs, Ability to push/pull 20-50 lbs, Moderate frequency of computer keyboarding, Moderate frequency of viewing a computer monitor, Daily cleaning including but not limited to wiping, sweeping, mopping, vacuuming, scrubbing, washing dishes, Assisting in meal preparation, installing water containers for consumption, and shopping as necessary including pushing of carts and carrying grocery boxes/bags, Conducting garbage disposal, recycling, and collection, Occasional walks, hikes, and sports outings with residents for physical activities, Frequent support of residents in gym environment.

WORK ENVIRONMENT

Work is performed during day and night shifts primarily in residential detox facilities. This includes work in facility office as well as the grounds of the entire facility including upstairs resident rooms, clinical office, and laundry room that are accessed via staircase, and outdoor grounds. Technicians periodically drive residents in company vehicles for intakes/discharges at other treatment facilities and transportation hubs, to doctor appointments, to outings and recovery meetings. Work is often performed in emergency and stressful situations. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

BLOOD/FLUID EXPOSURE RISK

Some job tasks involve exposure to blood, body fluids and/or tissue. Staff must wear gloves and follow infectious control procedures when interacting with residents in conditions in which exposure is possible such as handling onsite urinary analysis, conducting first aid, and conducting search of resident’s belonging and person. Staff may be exposed to infectious diseases, needles, and illicit substances during searches.

Work Schedule

As a non-exempt hourly employee, the employee shall work a designated schedule as assigned by management. Employees shall not work over 8 hours per day or 40 hours per week without prior authorization from management but if so, will earn overtime for any work performed more than 8 hours per day or 40 hours per week. Employees must also follow the company’s policies regarding required meals and breaks.