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- Tasks: Support families with advice and guidance, ensuring they feel welcomed and connected to services.
- Company: Join a community-focused team dedicated to transforming lives in your local area.
- Benefits: Flexible full-time or part-time roles with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact in your community every day while developing your skills.
- Qualifications: NVQ Level 2 in relevant fields and experience working with children and families.
- Other info: Diverse environment welcoming applicants from all backgrounds.
The predicted salary is between 25185 - 25185 £ per year.
Locations: Wavertree Family Hub (17.5 hours), Fountains/Anfield/Everton Family Hub (17.5 hours)
Number of Positions: 1 full or 2 part time
Salary: £25,185 per annum (pro – rate for part time)
Hours: 35 hours per week (Monday to Friday)
Contract: 1st April 2026 to 31st March 2027
We are looking for enthusiastic and community-focused Family Hub Navigators to join our team. You will be the first point of contact for families with children aged 0–19 (up to 25 for children with SEND), offering advice, guidance and signposting to Family Hub services, local community support and city-wide services. You will also play a key role within the Family Hub reception team, ensuring families feel welcomed and supported. This role is available as full-time or part-time/job share, offering flexibility.
Key Responsibilities
- Support families to register and engage with Family Hub services
- Provide advice, guidance and effective signposting
- Carry out outreach and community engagement activities
- Build positive relationships with partner agencies
- Maintain accurate records and use data systems
- Support reception duties including telephone and admin tasks
- Follow safeguarding, health & safety and data protection procedures
If you would like to meet this challenge and have:
- NVQ Level 2 (or equivalent) in Early Years, Health & Social Care, Youth Work, Advice & Guidance or similar
- English and Maths GCSEs (or Functional Skills equivalent)
- Experience working with children, young people and families
- Strong communication and organisational skills
- Enhanced DBS (to be undertaken)
We would love to hear from you!
Why Join Us?
- Be part of a supportive and collaborative team dedicated to transforming lives.
- An opportunity to build on your existing skills and develop new ones.
- Make a meaningful impact in your community every day.
First Steps Enterprise Limited is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome and encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
We VERY strongly advise you to apply your skills and experience to the person specification when completing your application, which is via our online or downloadable form below. No agencies, please.
If you are not working, you may be able to access assistance via our Paths to Prosperity programme, the staff of whom are completely separate from the recruitment and selection team.
Please note there are two positions – one in Clubmoor, and one in Fountains.
Ready to Apply?
Show us how your skills and experience match the person specification. Apply online or download the application form below.
Recruitment Process
- Screening interviews: ongoing as applications are received
- Closing date: 2nd February 2026
- Face-to-face interviews: week commencing 23rd February 2026
Apply via our online or downloadable application form. No agencies please.
Family Hub Navigator (2 to 3 positions) in Liverpool employer: First Steps Enterprise Limited
Contact Detail:
First Steps Enterprise Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Hub Navigator (2 to 3 positions) in Liverpool
✨Tip Number 1
Get to know the Family Hub services inside out! Familiarise yourself with what they offer so you can confidently chat about them during interviews. This shows your enthusiasm and helps you connect with the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or community forums. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to family support and community engagement. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Family Hub Navigator (2 to 3 positions) in Liverpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for working with families shine through. We want to see how much you care about making a difference in the community!
Match Your Skills: Take a good look at the person specification and make sure you highlight how your skills and experience align with what we're looking for. We love it when applicants tailor their applications to us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Apply Online: Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you’re following the correct process. We can't wait to hear from you!
How to prepare for a job interview at First Steps Enterprise Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Family Hub Navigator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences where you've supported families or worked with children and young people. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your skills and how they relate to the job.
✨Show Your Community Spirit
Since this role is all about community engagement, be ready to discuss your understanding of local services and how you can connect families with them. Share any previous outreach activities you've been involved in, as this will highlight your commitment to making a positive impact.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of families you’ll be working with, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
