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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage IT projects.
- Company: Join Ten10, a leading UK consultancy in Quality Engineering and Software Testing.
- Benefits: Enjoy hybrid working, a supportive team, and opportunities for growth.
- Why this job: Be part of a dynamic environment with cutting-edge technologies and a culture of innovation.
- Qualifications: Experience in IT support, knowledge of Microsoft systems, and excellent communication skills required.
- Other info: This is an entry-level role perfect for launching your IT career.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the IT Technician role at First State Bank – Michigan
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Join to apply for the IT Technician role at First State Bank – Michigan
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Location: Leeds (Hybrid working model)
At Ten10, were passionate about technology and people. As one of the UKs leading independent Quality Engineering, Software Testing, RPA and DevOps consultancies, we help our clients deliver quality software faster, smarter, and more frequently.
Were looking for a proactive, customer-focused IT Technician to join our internal IT team. This is a fantastic opportunity to take ownership of day-to-day IT support, build your skills with new technologies, and be part of a collaborative, supportive environment where your development really matters.
Why join Ten10?
- Work with cutting-edge technologies in a dynamic environment
- Be part of a supportive team where learning and growth are encouraged
- Gain exposure to a wide variety of IT projects and challenges
- Enjoy a culture that values innovation, collaboration, and continuous improvement
The Role
Youll provide hands-on IT support to colleagues across the business, ensuring systems run smoothly and staff receive outstanding service. From resolving day-to-day issues to supporting projects and maintaining our IT infrastructure, youll play a key role in keeping Ten10 connected and secure.
What youll be doing
- Deliver 1st Line (and some 2nd Line) IT support across hardware, software, and core IT services
- Build, configure, and deploy desktops/laptops for new and existing users
- Maintain the IT asset register, ensuring accurate records of all hardware and software
- Manage IT support tickets, providing timely resolution and clear updates
- Assist with IT procurement in coordination with the Head of IT and Senior IT Technician
- Contribute to internal IT projects and wider team initiatives
What were looking for
- Experience providing IT support in a professional environment
- Strong knowledge of Microsoft operating systems (Windows 10/11)
- Familiarity with Microsoft Office applications
- Confidence working with hardware (laptops/desktops) and provisioning devices
- Experience with IT ticketing systems and asset management
- Excellent communication skills with a customer-first approach
- Exposure to IT good practice standards (e.g., ITIL)
- A willingness to learn, develop, and embrace new technologies
This is a fantastic role if youre looking to grow your IT career, gain exposure to a wide range of technologies, and make a real impact in a fast-moving business.
Apply now to join Ten10 and be part of our journey.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT System Training and Support
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IT Technician employer: First State Bank - Michigan
Contact Detail:
First State Bank - Michigan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Since the role involves supporting Microsoft operating systems and Office applications, make sure you can confidently discuss your experience with these during any conversations.
✨Tip Number 2
Highlight your customer service skills when networking or during interviews. The role emphasises a customer-first approach, so be prepared to share examples of how you've successfully resolved IT issues for users in the past.
✨Tip Number 3
Engage with current employees or alumni from Ten10 on platforms like LinkedIn. This can provide you with insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on IT best practices and trends, especially around ITIL standards. Being knowledgeable about these can set you apart and show your commitment to professional development, which is highly valued in this role.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft operating systems and hardware. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused approach and willingness to learn. Mention specific examples of how you've provided IT support in previous roles or projects.
Highlight Technical Skills: Clearly list your technical skills, especially those related to Microsoft Office applications, IT ticketing systems, and asset management. This will help you stand out as a candidate who meets the job requirements.
Show Enthusiasm for Learning: In your application, express your eagerness to grow within the IT field and embrace new technologies. Companies like Ten10 value candidates who are proactive about their development.
How to prepare for a job interview at First State Bank - Michigan
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft operating systems and any hardware you’ve worked with. Bring examples of how you've resolved IT issues in the past, as this will demonstrate your hands-on experience.
✨Emphasise Customer Service
Since the role requires a customer-focused approach, be ready to share instances where you provided exceptional support. Highlight your communication skills and how you ensure users feel valued and understood.
✨Familiarise Yourself with ITIL Practices
Understanding IT good practice standards like ITIL can set you apart. Brush up on these concepts and be ready to discuss how they can improve IT service management within the company.
✨Express Your Willingness to Learn
Ten10 values growth and development, so convey your eagerness to learn new technologies. Share any recent courses or certifications you've pursued to show your commitment to professional development.
