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For Companies At a Glance
- Tasks: Be the friendly face of our bank, helping customers with transactions and building relationships.
- Company: Join a community-driven bank with over 40 years of service in Kentucky.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in people's financial lives while developing your skills.
- Qualifications: High school diploma, cash handling experience, and great communication skills.
- Other info: We value diversity and welcome all qualified applicants.
The predicted salary is between 30000 - 42000 £ per year.
About Us
First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. Having served our customers for over 40 years, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.
Position Summary
The Teller/CSR position serves as the bank’s primary face-to-face representative for most customers. The main focus of this position will be developing relationships, selling products, delivering superior customer service, and pursuing all performance goals and objectives of First Southern.
Key Responsibilities
- Provide full-service teller transaction processing in accordance with company policy and standards.
- Open new deposit accounts and grow existing relationships as directed.
- Routinely listens for needs while talking with customers. Immediately offer appropriate First Southern products and services to meet those needs.
- Know the bank’s loan, deposit, and other product/service offerings and effectively explain them to current and potential customers.
- Provide timely, helpful, and accurate responses to customer requests and complaints.
- Prepare and submit timely and accurate reports as needed.
- Comply with all laws and banking regulations, as applicable.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Previous cash handling and customer service experience.
- Strong interpersonal communication and interaction skills.
- Organized and detail-oriented.
- Demonstrated aptitude for basic mathematical computation.
- Strong computer literacy and open to learning new applications.
Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Teller/CSR employer: First Southern National Bank
Contact Detail:
First Southern National Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teller/CSR
✨Tip Number 1
Get to know the bank! Research First Southern National Bank and understand their values, products, and community involvement. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Teller/CSR role is all about building relationships, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees of First Southern on platforms like LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the First Southern National Bank site. This not only shows your enthusiasm but also ensures your application gets into the right hands quickly.
We think you need these skills to ace Teller/CSR
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our community-driven bank.
Tailor Your Application: Make sure to customise your application for the Teller/CSR role. Highlight your previous cash handling and customer service experience, and explain how these skills will help you build relationships with our customers at First Southern.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you the best candidate for the job!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it shows us you’re serious about joining our team at First Southern.
How to prepare for a job interview at First Southern National Bank
✨Know Your Stuff
Before the interview, make sure you’re familiar with First Southern National Bank’s products and services. Brush up on their loan and deposit offerings so you can confidently discuss how they meet customer needs.
✨Showcase Your People Skills
As a Teller/CSR, your role is all about building relationships. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to provide excellent service.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to show that you value their input and are ready to meet customer needs.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle a difficult customer or explain a product. Think through your responses to highlight your customer service experience.