At a Glance
- Tasks: Provide application support and improve business-critical systems for users and clients.
- Company: Join First Sentier Group, a values-led organisation focused on client success.
- Benefits: Enjoy flexible working, competitive pay, and industry-leading benefits.
- Other info: Be part of a diverse team committed to sustainability and continuous improvement.
- Why this job: Make a real impact by enhancing systems and supporting innovative projects.
- Qualifications: Experience in programming, cloud platforms, and a passion for customer service.
The predicted salary is between 35000 - 45000 € per year.
This role is responsible for providing application support across a range of business-critical systems for internal users, other IT teams, and external clients. In addition to core operational support, the role actively contributes to automation, cloud-native platform support, and data-related operational improvements.
Your experience
- Experience in investment management (preferred but not essential).
- Demonstrated experience of programming, scripting, automation or low-code platforms with a strong interest in reducing manual operational effort.
- Strong knowledge of web-based technology networks.
- Solid understanding of SQL and ability to write basic SQL queries to troubleshoot and correct data issues.
- Experience supporting or working with cloud platforms (Azure preferred).
- Exposure to data-centric platforms, operational data pipelines, or data quality monitoring is desirable.
- Comfortable working across both BAU support and improvement initiatives.
- Customer service champion with a genuine interest in helping people.
- Demonstrated understanding of databases and data modelling.
- Service Management experience including any ITIL certification desirable.
Provide end-user support across a range of business-critical applications, ensuring issues are resolved within agreed SLAs. Act as a Subject Matter Expert and service owner for assigned applications, building and maintaining strong functional and technical knowledge. Manage incidents and problems end to end, leveraging AI-enabled tooling where possible for incident detection, triage, root cause analysis, and knowledge discovery, while troubleshooting technically complex issues, minimising business impact, and preventing recurrence. Take responsibility for the investigation and resolution of complex or high-impact support issues, proactively identifying risks or emerging concerns and ensuring timely resolution to minimise impact to the business. Maintain system stability through the consistent application of IT Service Management best practices. Collaborate with internal and external stakeholders to understand business requirements, IT needs, and application risks. Develop and maintain strong relationships with third-party vendors to support service delivery and issue resolution. Participate in risk, compliance, and assurance activities, including audits, supplier risk assessments, and control testing. Prepare and maintain system maintenance plans, upgrade schedules, and related technical documentation. Act as a technical resource for internal and external projects, including coordination across local and global teams where required. Reduce key person risk through cross-training and knowledge sharing within the team. Contribute to continuous improvement initiatives, including process optimisation, reporting, and automated self-service solutions. Work with support, development, and data teams to evolve operational processes using automation, AI-enabled tooling, and monitoring to improve service effectiveness. Support and enhance Power Platform solutions, including Power Apps and Power Automate workflows. Assist with the support and monitoring of Azure/cloud-native services, integrations, and scheduled processes. Work closely with Data Engineering and Application Development teams on data-related operational support, and job monitoring.
Application Support Analyst in Edinburgh employer: First Sentier Group
At First Sentier Group, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee growth and well-being. With competitive pay, flexible working arrangements, and a commitment to sustainability, our employees are empowered to thrive both personally and professionally while contributing to meaningful investment outcomes. Join us in a values-led organisation where your contributions truly matter and where you can make a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Application Support Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Application Support Analyst role. Highlight your experience with programming, SQL, and cloud platforms like Azure, as these are key to what we’re looking for.
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled complex support issues in the past. We love seeing candidates who can demonstrate their ability to minimise business impact and resolve problems effectively.
Highlight Your Customer Service Experience:Since this role involves supporting internal users and external clients, make sure to mention any customer service experience you have. We value a genuine interest in helping people, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at First Sentier Group
✨Know Your Tech
Make sure you brush up on your knowledge of SQL and web-based technologies. Be ready to discuss how you've used these skills in past roles, especially in troubleshooting data issues or supporting cloud platforms like Azure.
✨Show Your Customer Service Skills
As a customer service champion, it's crucial to demonstrate your genuine interest in helping people. Prepare examples of how you've resolved complex support issues and improved user experiences in previous positions.
✨Be Ready for Automation Talk
Since the role involves automation and low-code platforms, think about your experience with scripting or automation tools. Be prepared to share specific instances where you've reduced manual effort through these technologies.
✨Collaboration is Key
This role requires working closely with various teams and stakeholders. Highlight your experience in collaborating across departments and how you've contributed to continuous improvement initiatives in your past roles.
