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- Tasks: Provide application support and improve business-critical systems for users and clients.
- Company: Join First Sentier Group, a values-led organisation focused on client success.
- Benefits: Enjoy flexible working, competitive pay, and industry-leading benefits.
- Why this job: Make a real impact by enhancing operational processes and supporting innovative tech solutions.
- Qualifications: Experience in programming, cloud platforms, and a passion for customer service.
- Other info: Be part of a diverse team committed to sustainability and continuous improvement.
The predicted salary is between 40000 - 50000 £ per year.
This role is responsible for providing application support across a range of business-critical systems for internal users, other IT teams, and external clients. In addition to core operational support, the role actively contributes to automation, cloud-native platform support, and data-related operational improvements.
Your experience:
- Experience in investment management (preferred but not essential).
- Demonstrated experience of programming, scripting, automation or low-code platforms with a strong interest in reducing manual operational effort.
- Strong knowledge of web-based technology networks.
- Solid understanding of SQL and ability to write basic SQL queries to troubleshoot and correct data issues.
- Experience supporting or working with cloud platforms (Azure preferred).
- Exposure to data-centric platforms, operational data pipelines, or data quality monitoring is desirable.
- Comfortable working across both BAU support and improvement initiatives.
- Customer service champion with a genuine interest in helping people.
- Demonstrated understanding of databases and data modelling.
- Service Management experience including any ITIL certification desirable.
Responsibilities:
- Provide end-user support across a range of business-critical applications, ensuring issues are resolved within agreed SLAs.
- Act as a Subject Matter Expert and service owner for assigned applications, building and maintaining strong functional and technical knowledge.
- Manage incidents and problems end to end, leveraging AI-enabled tooling where possible for incident detection, triage, root cause analysis, and knowledge discovery, while troubleshooting technically complex issues, minimising business impact, and preventing recurrence.
- Take responsibility for the investigation and resolution of complex or high-impact support issues, proactively identifying risks or emerging concerns and ensuring timely resolution to minimise impact to the business.
- Maintain system stability through the consistent application of IT Service Management best practices.
- Collaborate with internal and external stakeholders to understand business requirements, IT needs, and application risks.
- Develop and maintain strong relationships with third-party vendors to support service delivery and issue resolution.
- Participate in risk, compliance, and assurance activities, including audits, supplier risk assessments, and control testing.
- Prepare and maintain system maintenance plans, upgrade schedules, and related technical documentation.
- Act as a technical resource for internal and external projects, including coordination across local and global teams where required.
- Reduce key person risk through cross-training and knowledge sharing within the team.
- Contribute to continuous improvement initiatives, including process optimisation, reporting, and automated self-service solutions.
- Work with support, development, and data teams to evolve operational processes using automation, AI-enabled tooling, and monitoring to improve service effectiveness.
- Support and enhance Power Platform solutions, including Power Apps and Power Automate workflows.
- Assist with the support and monitoring of Azure/cloud-native services, integrations, and scheduled processes.
- Work closely with Data Engineering and Application Development teams on data-related operational support, and job monitoring.
Application Support Analyst employer: First Sentier Group
Contact Detail:
First Sentier Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at First Sentier Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding cloud platforms like Azure. Show us you’re not just a tech whiz but also a customer service champion who genuinely cares about helping others.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to discuss how you've tackled complex issues in the past, especially in application support or data-related tasks. We love a good story!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission of powering possibilities.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support Analyst role. Highlight your experience with programming, SQL, and cloud platforms like Azure, as these are key to what we’re looking for!
Showcase Your Problem-Solving Skills: We love candidates who can demonstrate their ability to troubleshoot complex issues. Share examples of how you've resolved technical problems in the past, especially in a customer service context.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your skills shine through without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at First Sentier Group
✨Know Your Tech
Make sure you brush up on your SQL skills and understand the basics of cloud platforms like Azure. Being able to discuss your experience with web-based technologies and data modelling will show that you're not just familiar with the tools, but that you can use them effectively in a support role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about times when you identified risks or resolved high-impact support problems. This will demonstrate your ability to manage incidents end-to-end and minimise business impact.
✨Customer Service is Key
Since this role involves supporting internal users and external clients, be ready to talk about your customer service experiences. Highlight your genuine interest in helping people and how you've gone above and beyond to ensure their needs are met.
✨Emphasise Continuous Improvement
Discuss any initiatives you've been part of that focused on process optimisation or automation. Show that you're proactive about improving operational processes and that you can contribute to the team's continuous improvement efforts.