At a Glance
- Tasks: Manage tool hire orders and provide top-notch customer service in a busy environment.
- Company: Join a friendly team at First Response Site Services in Rainham, Essex.
- Benefits: Generous salary, pension, training, and career progression opportunities.
- Other info: Supportive team environment with ongoing training to help you succeed.
- Why this job: Make your mark in a rewarding role with real impact on customer satisfaction.
- Qualifications: Experience in tool hire, strong communication skills, and IT proficiency.
The predicted salary is between 30000 - 40000 £ per year.
Our tool hire division in Rainham is seeking an experienced Hire Desk Controller with excellent customer service skills. This is a great opportunity for the successful applicant. You will be responsible for the efficient hire & procurement of equipment made by our customers. In this role, you will also need to be able to handle damage reports, off-hire unwanted equipment and provide excellent customer service no matter how busy you are. This is the perfect opportunity for an experienced Hire Controller to make your mark in our friendly team and grow with us.
It is a busy but rewarding role where you will be in regular contact with your colleagues and our customers helping to ensure the efficient and timely delivery of a range of tools and access equipment. It is an important role within First Response and provides a great career opportunity.
Your Responsibilities:- Taking and progressing hire orders
- Making sure delivery promises are kept
- Dealing with customer stock enquiries
- Promptly off-hiring equipment on request
- Keeping the database constantly updated
- Identifying upselling opportunities
- Working closely with the tool hire and site supplies teams
- Knowledge of tool hire procedures
- Proficient in the use of IT systems
- Ability to work under pressure
- A real team player
- Strong written and verbal communication skills
- Ability to work independently and with initiative
- Full UK Driving License preferable
As you play an important role in the delivery of a first-class service to our customers, we will ensure you receive all necessary training. This will include system and product training so you can always offer the best advice. There is a supportive team to support you along the way.
How we reward you:We provide a generous salary, based on experience, plus pension and career progression opportunities.
Position: Hire Desk Controller - Rainham, EssexHours: 7:00am to 5:00pm Monday to Friday
Hire Desk Controller - Rainham, Essex in London employer: First Response Site Services Limited
At First Response Site Services Ltd, we pride ourselves on fostering a supportive and dynamic work environment in Rainham, Essex, where our Hire Desk Controllers can thrive. With a focus on employee growth, we offer comprehensive training and career progression opportunities, ensuring that you are well-equipped to deliver exceptional customer service. Join our friendly team and enjoy a competitive salary, pension benefits, and the chance to make a meaningful impact in a busy yet rewarding role.
Contact Details:
First Response Site Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller - Rainham, Essex in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like First Response Site Services Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at First Response Site Services Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like First Response Site Services Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Controller - Rainham, Essex in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to First Response Site Services Limited:This is your chance to really connect with the team at First Response Site Services Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at First Response Site Services Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with First Response Site Services Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show First Response Site Services Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at First Response Site Services Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
