At a Glance
- Tasks: Manage tool hire orders and provide top-notch customer service in a busy environment.
- Company: Join a friendly team at First Response Site Services in Rainham, Essex.
- Benefits: Generous salary, pension, training, and career progression opportunities.
- Other info: Supportive team environment with ongoing training to help you succeed.
- Why this job: Make your mark in a rewarding role with real impact on customer satisfaction.
- Qualifications: Experience in tool hire, strong communication skills, and IT proficiency.
The predicted salary is between 30000 - 40000 € per year.
Our tool hire division in Rainham is seeking an experienced Hire Desk Controller with excellent customer service skills. This is a great opportunity for the successful applicant. You will be responsible for the efficient hire & procurement of equipment made by our customers. In this role you will also need to be able to handle damage reports, off-hire unwanted equipment and provide an excellent customer service no matter how busy you are. This is the perfect opportunity for an experienced Hire Controller to make your mark in our friendly team and grow with us. It is a busy but rewarding role where you will be in regular contact with your colleagues and our customers helping to ensure the efficient and timely delivery of a range of tools and access equipment. It is an important role within First Response and provides a great career opportunity.
Your Responsibilities
- Taking and progressing hire orders
- Making sure delivery promises are kept
- Dealing with customer stock enquiries
- Promptly off-hiring equipment on request
- Keeping the database constantly updated
- Identifying upselling opportunities
- Working closely with the tool hire and site supplies teams
What you will bring
- Knowledge of tool hire procedures
- Proficient in the use of IT systems
- Ability to work under pressure
- A real team player
- Strong written and verbal communication skills
- Ability to work independently and with initiative
- Full UK Driving License preferable
How we support you
As you play an important role in the delivery of a first class service to our customers, we will ensure you receive all necessary training. This will include system and product training so you can always offer best advice. There is a supportive team to support you along the way.
How we reward you
We provide a generous salary, based on experience, plus pension and career progression opportunities.
Position: Hire Desk Controller - Rainham, Essex
Hours: 7:00am to 5:00pm Monday to Friday
Hire Desk Controller - Rainham, Essex employer: First Response Site Services Limited
First Response Site Services Ltd is an excellent employer, offering a supportive and friendly work environment in Rainham, Essex. As a Hire Desk Controller, you will benefit from comprehensive training, a generous salary, and clear career progression opportunities, all while being part of a dedicated team that values exceptional customer service. Join us to make a meaningful impact in a busy yet rewarding role where your contributions are recognised and appreciated.
Contact Detail:
First Response Site Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller - Rainham, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the tool hire industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Hire Desk Controllers and practice your responses. We want you to shine when discussing your customer service skills and how you handle pressure.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the IT systems commonly used in tool hire. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our friendly team.
We think you need these skills to ace Hire Desk Controller - Rainham, Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in tool hire and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hire Desk Controller role. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our friendly team!
How to prepare for a job interview at First Response Site Services Limited
✨Know Your Stuff
Make sure you brush up on tool hire procedures and the specific equipment the company deals with. Familiarise yourself with common customer queries and how to handle them, as this will show your expertise and readiness for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve dealt with difficult situations or gone the extra mile for a customer. This will demonstrate your ability to thrive under pressure and keep customers happy.
✨Be a Team Player
Since this role involves working closely with colleagues, be ready to discuss how you collaborate with others. Share experiences where teamwork led to successful outcomes, highlighting your communication skills and ability to work independently when needed.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
