At a Glance
- Tasks: Lead a team of security personnel and manage daily operations for a vibrant community.
- Company: Join First Response Group, a Living Wage Foundation Recognised Service Provider.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a supportive team that values diversity and community.
- Why this job: Make a real impact in a dynamic environment while ensuring safety and security.
- Qualifications: SIA Door Supervisor and CCTV Operators Licences required; experience in security management preferred.
The predicted salary is between 30000 - 40000 £ per year.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.
The Shift Manager will be responsible for managing all security personnel and the day-to-day operational issues impacting on the contract throughout their shift, providing a central point of contact for service delivery development, performance, measurement and centralised reporting. This position is key to the operational success of the Team and is required to strengthen the relationship between the client and First Response Group by offering one point of operational supervision on a 24/7 basis.
- Ensure all incidents are reported in compliance with customer and company policy.
- Support the Security Management Team in developing and sharing best practice to improve service effectiveness.
- Plan, develop, and deliver staff training covering routine duties and emergency procedures.
- Monitor and report faults with security-related equipment promptly and correctly.
- Maintain full operational knowledge of Access Control, CCTV, Detection, and Alarm Systems to ensure effective monitoring and reporting.
- Act as first point of contact on shift for security queries, escalating complaints to the Security Management Team as appropriate.
- Maintain full working knowledge of all client fire, emergency, and evacuation procedures.
- Supervise and instruct on all client security technologies including fire alarms, CCTV, perimeter alarms, and access and egress systems.
- Brief and debrief officers to ensure awareness of current issues, roles, and SOPs, maintaining good order and discipline throughout.
- Investigate all reported incidents and accidents, ensuring they are correctly recorded and resolved.
- Support the Operations team with reasonable and practical requests as required.
Requirements:
- Valid SIA Door Supervisor Licence required.
- Valid CCTV Operators Licence required.
- Right to work in the UK.
- Aged 18 or over.
- Five-year checkable employment history, or supporting documentation for any gaps including unemployment, self-employment, or education.
- Demonstrable experience in a similar role within a high-profile or high-footfall environment.
- Well-presented with pride in personal appearance.
- Able to work both independently and as part of a team.
- Punctual and reliable.
- Excellent interpersonal and communication skills.
- Competent in Microsoft Word, Excel, and Outlook.
- Adaptable and responsive.
Shift Manager - Wembley employer: First Response Group
At First Response Group, we pride ourselves on being more than just an employer; we are a community that champions passion, integrity, and empowerment. Located in Wembley, our vibrant work culture fosters equality, diversity, and inclusion, ensuring every employee feels valued and supported. As a Living Wage Foundation Recognised Service Provider, we offer competitive pay, comprehensive training opportunities, and a commitment to employee growth, making us an excellent choice for those seeking a meaningful and rewarding career in security management.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - Wembley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. First Response Group is all about community and integrity, so be ready to share how your experiences align with their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your skills and experiences that relate directly to the Shift Manager role.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're genuinely interested and gives us a chance to see your application in the best light. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Shift Manager - Wembley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for the role shine through! We want to see how excited you are about becoming a Shift Manager and contributing to our vibrant community at First Response Group.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience. Focus on your skills in managing security personnel and any previous roles that demonstrate your ability to handle operational issues effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to articulate your thoughts without unnecessary fluff. This will help us understand your qualifications quickly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at First Response Group
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Shift Manager. Brush up on your knowledge of security protocols, emergency procedures, and the technologies mentioned in the job description. This will show that you’re not just interested in the role but also prepared to take it on.
✨Showcase Your Experience
Be ready to discuss your previous roles in high-profile or high-footfall environments. Use specific examples to highlight how you’ve managed teams, handled incidents, or improved service effectiveness. This will demonstrate your capability and fit for the position.
✨Emphasise Teamwork and Communication
Since this role involves supervising and instructing others, be prepared to talk about your interpersonal skills. Share examples of how you’ve successfully communicated with team members and clients, and how you’ve maintained good order and discipline in past roles.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and how they measure success in the role. This shows your genuine interest in First Response Group and helps you assess if it’s the right fit for you.
