At a Glance
- Tasks: Lead a team of security personnel and manage daily operations for a vibrant community.
- Company: Join First Response Group, a Living Wage Foundation Recognised Service Provider.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a supportive team that values diversity and community.
- Why this job: Make a real impact in a dynamic environment while ensuring safety and security.
- Qualifications: SIA Door Supervisor and CCTV Operators Licences required; experience in security management preferred.
The predicted salary is between 30000 - 40000 £ per year.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.
The Shift Manager will be responsible for managing all security personnel and the day-to-day operational issues impacting on the contract throughout their shift, providing a central point of contact for service delivery development, performance, measurement and centralised reporting. This position is key to the operational success of the Team and is required to strengthen the relationship between the client and First Response Group by offering one point of operational supervision on a 24/7 basis.
- Ensure all incidents are reported in compliance with customer and company policy.
- Support the Security Management Team in developing and sharing best practice to improve service effectiveness.
- Plan, develop, and deliver staff training covering routine duties and emergency procedures.
- Monitor and report faults with security-related equipment promptly and correctly.
- Maintain full operational knowledge of Access Control, CCTV, Detection, and Alarm Systems to ensure effective monitoring and reporting.
- Act as first point of contact on shift for security queries, escalating complaints to the Security Management Team as appropriate.
- Maintain full working knowledge of all client fire, emergency, and evacuation procedures.
- Supervise and instruct on all client security technologies including fire alarms, CCTV, perimeter alarms, and access and egress systems.
- Brief and debrief officers to ensure awareness of current issues, roles, and SOPs, maintaining good order and discipline throughout.
- Investigate all reported incidents and accidents, ensuring they are correctly recorded and resolved.
- Support the Operations team with reasonable and practical requests as required.
Requirements:
- Valid SIA Door Supervisor Licence required.
- Valid CCTV Operators Licence required.
- Right to work in the UK.
- Aged 18 or over.
- Five-year checkable employment history, or supporting documentation for any gaps including unemployment, self-employment, or education.
- Demonstrable experience in a similar role within a high-profile or high-footfall environment.
- Well-presented with pride in personal appearance.
- Able to work both independently and as part of a team.
- Punctual and reliable.
- Excellent interpersonal and communication skills.
- Competent in Microsoft Word, Excel, and Outlook.
- Adaptable and responsive.
Shift Manager - Wembley employer: First Response Group
At First Response Group, we pride ourselves on being more than just an employer; we are a community that champions passion, integrity, and empowerment. Located in Wembley, our vibrant work culture fosters equality, diversity, and inclusion, ensuring every employee feels valued and supported. As a Living Wage Foundation Recognised Service Provider, we offer competitive pay, comprehensive training opportunities, and a commitment to employee growth, making us an excellent choice for those seeking a meaningful and rewarding career in security management.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - Wembley
✨Join Security Community Events
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We think you need these skills to ace Shift Manager - Wembley
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at First Response Group. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at First Response Group.
How to prepare for a job interview at First Response Group
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at First Response Group.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at First Response Group.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at First Response Group.
