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- Tasks: Ensure safety and enjoyment for event attendees while managing crowds and incidents.
- Company: First Response Group provides top-notch security and facilities management solutions with a focus on innovation.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Join a dynamic team at exciting events and make a real impact on safety and customer experience.
- Qualifications: Must have NVQ 2 spectator safety qualifications and strong communication skills.
- Other info: Potential for further employment and training at various venues and events.
First Response Group currently has vacancies for Spectator Safety Staff to join our event teams. We supply spectator safety staff to various events, including sporting events, concerts in stadia/arenas, green field events, and corporate events across the local area.
We are seeking crowd safety stewards with NVQ 2 spectator safety qualifications. As a spectator safety staff member, you will be responsible for creating a safe and enjoyable environment for event attendees, staff, and stakeholders. Your role is crucial in ensuring the smooth operation of events while maintaining high safety and customer service standards.
- Maintain order by managing crowds and ensuring compliance with event/ground regulations.
- Act swiftly and professionally to resolve incidents or emergencies.
- Provide excellent customer service while maintaining a visible security/stewarding presence.
- Communicate effectively with event staff and your team for seamless operations.
First Response Group aims to ensure our teams enjoy a positive working experience, with our reputation for high standards and excellence in demand. If your application is successful, there may be further employment and training opportunities at other venues and events within our portfolio.
Requirements:
- Smart in appearance
- Effective communication skills
- Good customer service skills
- Ability to work as part of a team
- Commitment to the role
- Confidence in completing incident and accident reports
First Response Group (FRG) is a total security, risk, and facilities management solutions provider. We lead with innovative technologies and ongoing training to deliver first-class service to our clients. Our people are our strength. We are committed to supporting and developing our employees by fostering a culture of inclusion and happiness. We believe that everyone should feel part of the team, contribute positively to the company's growth, and share in our successes. We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
Spectator Safety Staff - Events (Steward) employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spectator Safety Staff - Events (Steward)
✨Tip Number 1
Familiarise yourself with the specific safety regulations and protocols for events in your area. Understanding these guidelines will not only help you during the interview but also demonstrate your commitment to maintaining a safe environment.
✨Tip Number 2
Network with professionals already working in the events industry. Attend local events or join online forums where you can connect with current stewards or event managers. This can provide valuable insights and potentially lead to recommendations.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with the company. Whether it's during a phone call or an informal meeting, being friendly and approachable can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed crowds or resolved conflicts. Having specific examples ready will illustrate your experience and ability to handle the responsibilities of the role effectively.
We think you need these skills to ace Spectator Safety Staff - Events (Steward)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Spectator Safety Staff member. Familiarise yourself with the key requirements such as NVQ 2 spectator safety qualifications and the importance of crowd management.
Tailor Your CV: Highlight relevant experience in your CV that showcases your customer service skills, teamwork, and any previous roles in event safety or stewarding. Make sure to mention your NVQ 2 qualification prominently.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for ensuring safety at events. Discuss your effective communication skills and your commitment to maintaining high standards of customer service, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at First Response Group
✨Dress Smartly
First impressions matter, especially in a role that requires a professional appearance. Make sure to wear smart attire that reflects the seriousness of the position and shows you understand the importance of maintaining a professional image.
✨Showcase Your Communication Skills
As a spectator safety staff member, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and confidently during the interview. You might even want to share examples of how you've successfully managed crowd interactions in the past.
✨Emphasise Teamwork Experience
This role requires working as part of a team, so highlight any previous experience you have in collaborative environments. Discuss how you contribute to team success and how you handle conflicts or challenges within a group setting.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as crowd control or emergencies. Think through potential scenarios beforehand and be ready to explain your thought process and actions clearly and calmly.
