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- Tasks: Oversee real-time operations, manage schedules, and ensure safety across the organisation.
- Company: Join a vibrant community at First Response Group, where passion meets excellence.
- Benefits: Empowerment, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for continuous improvement and professional development.
- Why this job: Make a real impact in operational control and security while developing your skills.
- Qualifications: Experience in operational control and strong organisational skills required.
We are looking for a proactive and highly organised Operational Controller to oversee real time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules including fleet, and ensuring operational continuity and safety across the organisation.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
About the Role
- Scheduling Coordination: Develop and manage staff schedules to ensure optimal coverage across shifts and departments. Adjust schedules dynamically in response to operational needs or incidents.
- Security Operations: Oversee day-to-day security operations, ensuring compliance with safety protocols. Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting. Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.
- Performance Monitoring & Reporting: Track key metrics and KPIs to assess performance and identify trends. Prepare regular reports for senior management on operational efficiency, incident frequency, and security status. Support continuous improvement initiatives across operations and security.
Requirements:
- Proven experience in operational control, incident management, scheduling, or security coordination.
- Strong organisational and multitasking skills with the ability to remain calm under pressure.
- Familiarity with scheduling software, incident management platforms, and security systems.
- SIA Licence required.
- CCTV Licence.
- Excellent communication and decision-making abilities.
Relief Operations Controller employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Operations Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational control and incident management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed incidents or optimised schedules in previous roles. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our vibrant community.
We think you need these skills to ace Relief Operations Controller
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your experience in managing schedules and coordinating operations. We want to see how you've kept things running smoothly in previous roles, so share specific examples that demonstrate your organisational prowess.
Emphasise Incident Management Experience: Since this role involves overseeing live incidents, it's crucial to showcase any relevant experience you have in incident management. Tell us about situations where you had to think on your feet and make quick decisions to ensure safety and efficiency.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant community!
How to prepare for a job interview at First Response Group
✨Know Your Stuff
Make sure you brush up on your knowledge of operational control and incident management. Familiarise yourself with the specific tools and software mentioned in the job description, like scheduling software and incident management platforms. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed schedules or handled live incidents. Be ready to discuss how you prioritised tasks and maintained calm under pressure. This will demonstrate your strong organisational skills and ability to multitask effectively.
✨Understand the Company Culture
First Response Group values passion, integrity, and community. Think about how your personal values align with theirs and be prepared to share how you can contribute to their vibrant community. This will help you connect with the interviewers on a deeper level.
✨Prepare for Performance Metrics Discussion
Since the role involves tracking KPIs and preparing reports, be ready to discuss how you've used metrics in previous roles to drive improvements. Bring examples of how you've identified trends and made recommendations based on data. This will highlight your analytical skills and commitment to continuous improvement.