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- Tasks: Welcome visitors, manage bookings, and ensure safety at a high-profile stadium.
- Company: Join First Response Group, a leader in security and facilities management with a focus on employee happiness.
- Benefits: Enjoy a supportive work culture, training opportunities, and the chance to be part of a dynamic team.
- Other info: Must have the right to work in the UK and a checkable employment history.
- Why this job: Be a key player in creating memorable experiences while enhancing your skills in a vibrant environment.
- Qualifications: Previous experience in a similar role and excellent communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
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Imagine stepping into a iconic stadium, where every interaction is a world-class experience. This is our mission, to provide an inspirational reception and support service that leaves a lasting impression on guests, staff, and all stakeholders.
Working hand-in-hand with the Permanent Security Team, we strive to deliver a comprehensive approach to access control. This holistic strategy ensures a seamless and secure experience for all who pass through our gates.
The individual who successfully steps into this role will become a pivotal part of our team. Their contribution will be crucial in the effective organisation and delivery of the Reception Team’s responsibilities. Their duties will encompass the three pillars of our service ethos: Safety, Security, and Service.
• Acknowledge and check in visitors upon arrival, ensuring the correct process is followed in regards to verification and access control such as identification verification and keeping track of visitors to the stadium
• Responsible for administration services – booking guests in, booking meetings, responding to emails, document support, travel arrangements and bookings etc.
• Answering telephone enquiries, routing calls as appropriate
• Provide support, guidance & information to all staff, visitors & contractors whilst ensuring the safeguarding of the premises
• Ensure health and safety procedures are always followed. Record and report all faults, health and safety hazards and unsafe working practices to supervisor/manager. Report and record all accidents in accordance with the Assignment Instructions
• To carry out stock checks and ordering of equipment necessary to the role.
• Assist with the accreditation operation for non-event days to ensure visitors are signed into the stadium appropriately. Assist with queries for Event day accreditation directing questions to the appropriate department champions.
• Develop a sound understanding of team systems/tools so they can be utilised to improve Team efficiencies and compliance these include but not limited to Visitor access systems, room booking management systems and the telephone systems.
• Support the updating/maintenance of Team policies/procedures.
• Develop, enhance & maintain the departmental filing/document management systems (electronic and physical) and update template documents as required.
• Other ad-hoc support and administration as required.
• Executes additional tasks as required to meet changing priorities
• Must have previous experience working in a similar role in high-profile/high-footfall environments.
• Must have the right to work in the UK.
• Have a five-year checkable employment history or be able to produce documents supporting any period of unemployment, self-employment, or full and part-time education.
• Be able to work independently as well as part of a team.
• Excellent interpersonal, communication, and customer service skills with a helpful, willing and “can do” attitude.
.• To have knowledge and awareness of security processes or willing to undertake additional, training
About Company
First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of \’inclusion and happiness\’. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
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Reception Services Assistant employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Services Assistant
✨Tip Number 1
Familiarise yourself with the specific safety and security protocols relevant to high-profile environments. Understanding these processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging with a variety of people in different settings. This will prepare you for the diverse interactions you'll have as a Reception Services Assistant, showcasing your ability to handle enquiries effectively.
✨Tip Number 3
Network with professionals in the security and facilities management sectors. Attend industry events or join online forums to gain insights and potentially make connections that could lead to job opportunities.
✨Tip Number 4
Research First Response Group and their values thoroughly. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates.
We think you need these skills to ace Reception Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or customer service roles, especially in high-profile environments. Emphasise skills like communication, organisation, and any specific security training you may have.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role's responsibilities. Mention your ability to provide excellent customer service and your experience with administrative tasks, as well as your commitment to safety and security.
Showcase Relevant Skills: In your application, clearly outline your interpersonal skills and any experience with visitor management systems or similar tools. Highlight your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at First Response Group
✨Showcase Your Customer Service Skills
As a Reception Services Assistant, you'll be the first point of contact for visitors. Highlight your previous experience in customer service roles and share specific examples of how you've handled challenging situations with grace and professionalism.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail, especially when it comes to visitor verification and safety procedures. Be prepared to discuss how you ensure accuracy in your work and provide examples of how you've maintained high standards in past positions.
✨Familiarise Yourself with Security Protocols
Understanding security processes is crucial for this position. Research common security protocols and be ready to discuss how you would handle various scenarios, such as managing access control or responding to emergencies.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the company's approach to health and safety. This shows your genuine interest in the role and helps you assess if it's the right fit for you.