At a Glance
- Tasks: Lead and manage security, cleaning, and reception services across Scotland.
- Company: Join a vibrant community at First Response Group, a leader in security solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Be part of a dynamic team that values passion and integrity.
- Why this job: Make a real impact by ensuring exceptional service and operational efficiency.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Operations Manager is responsible for the effective delivery and management of security, cleaning, and reception services across multiple contracts throughout Scotland, overseeing both Apardion and First Response Group operations and personnel.
This role ensures all sites are appropriately resourced, fully compliant with contractual, company, and legislative requirements, and consistently deliver exceptional service standards to clients.
The post holder will provide leadership and operational oversight to multidisciplinary teams, ensuring service excellence, workforce stability, and contractual performance.
Key responsibilities include managing staffing levels and workforce planning, overseeing compliance and regulatory documentation, leading recruitment and onboarding activities, maintaining strong client relationships, addressing performance, conduct, and attendance matters, and driving continuous improvement across all service areas.
The Operations Manager will play a pivotal role in ensuring operational efficiency, customer satisfaction, and the successful delivery of services across the portfolio.
First Response Group is not just a workplace.
It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. is a dynamic and forward-thinking provider of security, risk management, and facilities solutions.
We distinguish oursel...
Operations Manager employer: First Response Group
First Response Group is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. Employees benefit from competitive salaries, annual bonuses, and ample opportunities for professional growth within the thriving construction and infrastructure sectors. Join us to be part of a team that values your contributions and supports your career aspirations in a vibrant city known for its rich history and modern amenities.
