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- Tasks: Oversee operational activities, manage schedules, and ensure safety across the organisation.
- Company: Join a vibrant community at First Response Group, where passion meets excellence.
- Benefits: Enjoy flexible 4 on 4 off shifts, competitive pay, and opportunities for training.
- Why this job: Make a real impact in a pioneering role that values your skills and growth.
- Qualifications: Experience in operations, strong organisational skills, and an SIA Licence required.
- Other info: Dynamic environment with a focus on community and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operations Controller role at First Response Group . About the Role We are looking for a proactive and highly organised Operational Controller to oversee real‑time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules (including fleet), and ensuring operational continuity and safety across the organisation. Hours 4 on / 4 off days and nights. Job Description Scheduling Coordination Develop and manage staff schedules to ensure optimal coverage across shifts and departments. Adjust schedules dynamically in response to operational needs or incidents. Security Operations Oversee day‑to‑day security operations, ensuring compliance with safety protocols. Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting. Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements. Performance Monitoring
Operations Controller employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the community too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to incident management and scheduling. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our vibrant community.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Controller role. Highlight your background in incident management and scheduling, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational control and how your experience aligns with our vibrant community at First Response Group.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've successfully managed schedules or incidents in the past. We want to see how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Response Group
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding operational control and incident management. Familiarise yourself with common challenges in scheduling and security operations. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've managed schedules or handled live incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to stay calm under pressure.
✨Familiarity with Tools is Key
Make sure you know the scheduling software and incident management platforms relevant to the role. If you have experience with specific tools, mention them during the interview. This shows you're prepared and can hit the ground running.
✨Emphasise Teamwork and Communication
Since this role involves liaising with various teams, be prepared to discuss how you’ve successfully communicated and collaborated with others in previous positions. Highlight any experiences where your communication skills led to improved operational outcomes.
