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- Tasks: Oversee operational activities, manage schedules, and ensure security compliance.
- Company: Join First Response Group, a vibrant community dedicated to excellence and empowerment.
- Benefits: Enjoy flexible 4 on 4 off shifts and a supportive work environment.
- Why this job: Be part of a pioneering team that inspires personal growth and community spirit.
- Qualifications: Experience in operational control and incident management; SIA Licence required.
- Other info: Training opportunities available, including FREC 3 and EUSR water hygiene.
We are looking for a proactive and highly organised Operational Controller to oversee real time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules including fleet, and ensuring operational continuity and safety across the organisation.
If you think you are the right match for the following opportunity, apply after reading the complete description.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
Hours: 4 on 4 off days and nights
About the RoleScheduling Coordination
Develop and manage staff schedules to ensure optimal coverage across shifts and departments.
Adjust schedules dynamically in response to operational needs or incidents.
Security Operations
Oversee day-to-day security operations, ensuring compliance with safety protocols.
Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting.
Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.
Performance Monitoring & Reporting
Track key metrics and KPIs to assess performance and identify trends.
Prepare regular reports for senior management on operational efficiency, incident frequency, and security status.
Support continuous improvement initiatives across operations and security.
Requirements
Proven experience in operational control, incident management, scheduling, or security coordination.
Strong organisational and multitasking skills with the ability to remain calm under pressure.
Familiarity with scheduling software, incident management platforms, and security systems.
SIA Licence required.
Must be prepared to undertake FREC 3 and EUSR water hygiene training.
Excellent communication and decision-making abilities
Operations Controller employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with the latest trends in operational control and incident management. This will not only help you understand the role better but also allow you to speak confidently about your insights during any discussions with us.
✨Tip Number 2
Network with professionals in the security and operations field. Attend industry events or join relevant online forums to connect with others who can provide valuable insights or even refer you to opportunities within our organisation.
✨Tip Number 3
Brush up on your knowledge of scheduling software and incident management platforms. Being well-versed in these tools will demonstrate your readiness for the role and show us that you can hit the ground running.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully managed incidents or optimised schedules. This will help us see how your skills align with our needs and the vibrant community we foster at StudySmarter.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational control, incident management, and scheduling. Use specific examples that demonstrate your ability to manage live incidents and optimise workforce schedules.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your skills align with their values of excellence, integrity, and community. Be sure to include your familiarity with scheduling software and security systems.
Highlight Relevant Qualifications: Clearly state your qualifications, including your SIA Licence and any other relevant certifications. If you have completed training like FREC 3 or EUSR water hygiene, make sure to mention this as it is crucial for the role.
Showcase Your Soft Skills: In your application, emphasise your organisational and multitasking skills. Provide examples of how you've remained calm under pressure and made effective decisions in challenging situations, as these are key attributes for the Operations Controller position.
How to prepare for a job interview at First Response Group
✨Showcase Your Organisational Skills
As an Operations Controller, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated schedules or managed live incidents, highlighting your organisational prowess.
✨Familiarise Yourself with Relevant Software
Since the role requires familiarity with scheduling software and incident management platforms, make sure to research and understand the tools commonly used in the industry. Mention any relevant experience you have with these systems during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to respond to incidents or adjust schedules dynamically, and be ready to explain your thought process and actions taken.
✨Emphasise Your Communication Skills
Effective communication is key in this role, especially when liaising with various teams. Be prepared to discuss how you've successfully communicated in high-pressure situations and how you ensure clarity and compliance among team members.
