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- Tasks: Lead on-site operations, support new contracts, and ensure compliance with health & safety standards.
- Company: Join a dynamic team in security and facilities management, committed to excellence.
- Benefits: Enjoy competitive pay, travel expenses covered, and access to exclusive training opportunities.
- Why this job: Be part of impactful projects, develop your skills, and grow into management roles.
- Qualifications: 2+ years in security or facilities management, valid SIA licence, and a full UK driving licence required.
- Other info: Work regionally with a company vehicle provided; perfect for hands-on, proactive individuals.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Operational Support Manager (OSM) – Security & Facilities Management
Location: Mobile / Multi-Site (Regionally Based) – (Company vehicle provided)
Responsibilities
- Support the mobilisation and transition of new contracts, including staff inductions and equipment deployment.
- Provide on-site leadership during critical service periods, ensuring smooth operations.
- Assist in setting up welfare facilities, lockers, signage, and other mobilisation infrastructure.
- A background in cleaning services and a solid understanding of COSHH regulations is desirable.
- Ensure compliance with health & safety standards and promote best practices in chemical handling and hygiene.
- Supervise and support static security officers, cleaners, and site operatives.
- Conduct welfare checks, uniform audits, and basic performance reviews.
- Mentor new team members and support internal talent development for supervisory roles.
- Legionella Control: Carry out routine flushing, temperature checks, and logbook updates.
- Emergency Lighting: Perform monthly flick tests and maintain accurate records.
- Basic Maintenance: Undertake minor repairs and non-technical tasks, including:
- Replacing ceiling tiles and light bulbs
- Tightening fixtures and fittings
- Reporting minor damage
- Support building checks, meter readings, and PPM documentation as required.
- Assembling furniture or noticeboards.
- Represent FRG on-site during mobilisation or relief coverage.
- Engage with client contacts to ensure satisfaction and escalate concerns appropriately.
- Maintain detailed records of inspections, interventions, and FM activities.
- Ensure all operations comply with Health & Safety legislation, SIA standards, and site-specific protocols.
Requirements
Required Skills & Experience
- Minimum 2 years\’ experience in a security, FM, or site supervisory role
- Valid SIA Licence (Security Guarding or Door Supervisor) – Essential
- Solid understanding of basic building services and compliance routines
- Physically capable and comfortable with manual, site-based tasks
- Full UK driving licence
Desirable Qualifications
- Legionella Awareness Training
- Basic Electrical Safety Awareness
- First Aid at Work / Fire Marshal Certification
- Experience in handyman, caretaker, or multi-skilled FM roles
What We Offer
- Competitive hourly rate with travel expenses covered
- Access to FRG\’s in-house Training Academy for FM skill development
- Clear progression pathway into Operations Management
- Opportunities to work on high-profile projects and flagship contract mobilisations
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Operational Support Manager employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Manager
✨Tip Number 1
Familiarise yourself with COSHH regulations and health & safety standards relevant to the role. This knowledge will not only help you during interviews but also demonstrate your commitment to compliance and best practices in operational support.
✨Tip Number 2
Highlight any experience you have in supervising teams or managing site operations. Be prepared to discuss specific examples of how you've led teams through critical service periods or mobilisations, as this is a key aspect of the Operational Support Manager role.
✨Tip Number 3
If you have a valid SIA Licence, make sure to mention it prominently. This is an essential requirement for the position, and showcasing your qualifications can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the facilities management and security sectors. Engaging with industry contacts can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Operational Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security, facilities management, or site supervision. Emphasise any specific roles where you have led teams or managed operations.
Craft a Strong Cover Letter: In your cover letter, address the key responsibilities of the Operational Support Manager role. Mention your understanding of COSHH regulations and any experience with health and safety compliance to demonstrate your suitability.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your valid SIA Licence and any additional training such as Legionella Awareness or First Aid certifications. This will show that you meet the essential requirements for the role.
Showcase Leadership Skills: Provide examples of how you have mentored team members or supported talent development in previous roles. This is crucial for the Operational Support Manager position, so make it stand out in your application.
How to prepare for a job interview at First Response Group
✨Showcase Your Leadership Skills
As an Operational Support Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples from your past experiences where you successfully managed a team or project, especially during critical service periods.
✨Understand Compliance and Safety Standards
Familiarise yourself with health & safety regulations, COSHH guidelines, and SIA standards. Be ready to discuss how you've ensured compliance in previous roles and how you would promote best practices in chemical handling and hygiene.
✨Highlight Your Technical Knowledge
Since the role involves basic maintenance tasks, be prepared to talk about your experience with building services and minor repairs. Mention any relevant training or certifications, such as Legionella Awareness or Electrical Safety Awareness.
✨Demonstrate Your Client Engagement Skills
The role requires engaging with client contacts to ensure satisfaction. Think of instances where you've successfully resolved client concerns or improved client relationships, and be ready to share these stories during the interview.
