National FM Manager

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. The National FM Manager is responsible for the strategic and operational oversight of all Facilities Management contracts across the FRG portfolio. This includes ensuring full legal compliance and adherence to all contractual Service Level Agreements (SLAs) in relation to Planned Preventative Maintenance (PPM) and reactive maintenance. The post holder will work closely with FM Coordinators, suppliers, clients, and regional teams to manage delivery, performance, and continuous improvement across all FM services. The role also involves supporting contract mobilisation, supplier onboarding, quotation procurement, and providing regular operational and compliance updates to internal and external stakeholders. The National FM Manager will be responsible for utilising systems such as BigChange to monitor, record, and report on all FM activities and performance metrics. About the RoleOperational Delivery Oversee the delivery of all FM contracts nationally, ensuring services are delivered in line with agreed SLAs and KPIs. Monitor and coordinate all PPM and reactive maintenance activities to ensure statutory compliance and timely resolution. Work closely with and line manage FM Coordinators to schedule, prioritise and manage FM tasks across the contract portfolio. Supplier & Contractor Management Assist in sourcing, onboarding, and performance managing third-party suppliers and contractors. Obtain and review quotations to ensure value for money and service quality. Stakeholder Communication Provide regular progress and performance updates to clients, internal management, and regional teams. Act as the primary point of contact for escalations related to FM operations during the lifecycle of the contract. System and Compliance Management Use BigChange and other relevant FM software platforms to manage scheduling, work orders, documentation, and compliance tracking. Ensure that all statutory and contractual documentation is maintained, accurate, and accessible. Performance Monitoring Track, report, and analyse contract KPIs, ensuring corrective actions are identified and implemented as required. Participate in internal audits and contribute to external client audits where necessary. Contract Mobilisation Support the mobilisation of new FM contracts, including resource planning, compliance readiness, and process setup. Develop mobilisation checklists, asset registers, and ensure all compliance measures are in place at the point of service commencement. Performance Measures Compliance with PPM schedules and legal obligations. Achievement of contractual SLA and KPI targets. Timely and effective mobilisation of new contracts. Positive stakeholder feedback and reduction in service escalations. Accurate and timely reporting and system utilisation. Key Relationships Internal: FM Coordinators, Regional Operational Teams, Customer Experience Manager, FM Sales Team, Finance & Compliance. External: Clients, Contractors, Suppliers, Auditors, Site-based Stakeholders. Requirements Essential: Substantial experience in a Facilities Management leadership role, ideally overseeing multi-site operations. Strong understanding of statutory compliance and service delivery in FM environments. Proven ability to manage contracts, suppliers, and cross-functional teams. Proficiency with CAFM platforms or work management systems such as BigChange (or equivalent). Strong written and verbal communication skills. Ability to analyse data and prepare reports to support performance improvement and client communication.Desirable: IOSH or NEBOSH Health & Safety qualification. IWFM Level 4 or higher. Technical or trade background within engineering or property services. Experience mobilising new contracts in a service-led environment