National FM Manager

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

This is a hands-on management role, ideal for a junior to mid-level FM Manager or a seasoned Facilities Coordinator ready to take the next step.

We are looking for someone who is:

• People focused and visible, spending time directly with their team.
• Ambitious and eager to grow, with a realistic approach to stabilising and developing a new, inexperienced team.
• Practical and approachable, equally comfortable coaching individuals and improving operational processes.
• Motivated by making a tangible impact, rather than operating solely at a strategic level.

This is a fantastic opportunity for someone ready to take ownership, drive improvement, and grow with FRG as we expand our Facilities Management offering.

About the Role

• Team Leadership & Development: Lead and support a facilities team, primarily composed of officers, providing daily guidance and motivation. Coach, mentor, and train team members to enhance confidence, capability, and service excellence. Conduct regular one-to-one meetings and team briefings to monitor performance and foster growth. Create a positive, inclusive, and accountable team culture.
• Operational Delivery: Oversee the smooth running of daily facilities operations, resolving issues promptly and effectively. Monitor staff attendance, performance, and adherence to operational procedures. Serve as the first point of escalation for operational challenges, ensuring quick resolution and service continuity. Build and maintain strong relationships with internal departments and external partners.
• Innovation & Process Improvement: Evaluate and refine existing processes to drive efficiency and elevate service standards. Establish clear systems for reporting, communication, and accountability. Collaborate with senior management to implement new approaches that enhance client satisfaction and team engagement.
• Compliance & Standards: Ensure all activities comply with health & safety regulations and company policies. Support audit readiness and uphold industry standards and best practices. Maintain accurate documentation to evidence service delivery and performance metrics.

Requirements

• Previous experience in a facilities management or service delivery role, with responsibility for managing staff.
• Strong people-management skills, with the ability to train, coach, and motivate an inexperienced team.
• Excellent organisational and problem-solving ability.
• A practical and proactive approach to getting things done.
• Strong communication skills, able to engage confidently with staff, management, and clients.
• IT literacy and ability to use reporting/management systems.

Desirable

• Knowledge of facilities operations (e.g., soft services, security, or building support).
• Experience introducing improved processes and procedures.
• Understanding of compliance and health & safety within FM