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- Tasks: Lead site management, ensure officer welfare, and oversee compliance for security operations.
- Company: Join First Response Group, a vibrant community dedicated to excellence and empowerment in security services.
- Benefits: Enjoy a dynamic work environment with opportunities for training and career growth.
- Why this job: Be part of a pioneering team that values integrity, innovation, and community spirit.
- Qualifications: Experience in security or facilities management is essential; SIA Licence required.
- Other info: Must be willing to undertake additional training and hold a full UK driving licence.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Support Manager plays a pivotal role in supporting the Contract Manager by ensuring seamless site and client management. This dynamic position involves logistical coordination, compliance oversight, and frontline support all essential to maintaining high standards of service, officer welfare, and operational efficiency across our sites. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. About the RoleOperational Support & Logistics Coordinate the setup and mobilisation of new sites, ensuring timely delivery of equipment, uniforms, and resources. Conduct site surveys to evaluate operational needs and contribute to mobilisation planning. Support Contract Manager in managing client relationships and maintaining service excellence. Welfare & Compliance Carry out regular welfare checks to ensure the well-being of security officers and address any concerns. Ensure all sites comply with current Assignment Instructions, Risk Assessments, Method Statements, and operational standards. Monitor health and safety compliance and report any issues. Deliver training to site-based officers to uphold compliance and meet client expectations. Technology & Equipment Management Oversee deployment and maintenance of security technology, including body-worn cameras, patrol systems, Big Change, and other tools. Ensure officers are equipped and trained on all necessary devices and systems. Conduct audits to maintain equipment efficiency and reliability. Incident & Escalation Support Provide on-the-ground support during critical incidents, assisting with resolution and escalation. Liaise with clients and security teams during emergencies to ensure professional and timely responses. Maintain incident records and contribute to continuous improvement initiatives. Reporting & Continuous Improvement Compile detailed reports on site visits, compliance checks, and welfare assessments. Offer feedback and recommendations to enhance operational processes and client satisfaction. Drive innovation and best practices to elevate FRG’s security services. Requirements Key Skills & Competencies Strong organisational skills with the ability to manage multiple sites and priorities. Excellent problem-solving abilities in fast-paced environments. Effective communication and interpersonal skills for engaging with officers, clients, and leadership. Solid understanding of security operations and compliance. Ability to work independently and collaboratively on a shift-based schedule. Qualifications & Experience Experience in an operational or supervisory role within security or facilities management. Knowledge of security compliance, risk assessments, and health & safety standards. Previous experience in site mobilisation, client management, and welfare support is desirable. SIA Licence required. Must be prepared to undertake FREC 3 and EUSR water hygiene training. Proficiency in security technology and reporting tools. Full UK driving licence is essential
Mobile Patrol Supervisor employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Patrol Supervisor
✨Tip Number 1
Familiarise yourself with the specific security technologies mentioned in the job description, such as body-worn cameras and patrol systems. Understanding how these tools work will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of First Response Group to gain insights into their company culture and operational practices. This can provide you with valuable information that you can use to tailor your discussions during the interview process.
✨Tip Number 3
Prepare to discuss your experience in managing multiple sites and priorities, as this is a key requirement for the role. Think of specific examples where you've successfully coordinated logistics or ensured compliance across different locations.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've had to address operational challenges in a fast-paced environment. Being able to articulate your thought process and solutions will highlight your suitability for the Mobile Patrol Supervisor position.
We think you need these skills to ace Mobile Patrol Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Mobile Patrol Supervisor position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role. Emphasise your organisational skills, problem-solving abilities, and any previous experience in security or facilities management that showcases your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for the role and the company. Mention how your values align with those of First Response Group, such as integrity and community spirit.
Highlight Relevant Training and Licences: Ensure to mention any relevant training, such as your SIA Licence, FREC 3, or EUSR water hygiene training. This shows your commitment to compliance and operational excellence, which are crucial for the role.
How to prepare for a job interview at First Response Group
✨Showcase Your Organisational Skills
As a Mobile Patrol Supervisor, you'll need to manage multiple sites and priorities. Be prepared to discuss specific examples from your past experiences where you successfully coordinated logistics or managed complex operations.
✨Demonstrate Problem-Solving Abilities
The role requires excellent problem-solving skills in fast-paced environments. Think of scenarios where you've had to think on your feet and resolve issues quickly, and be ready to share these during the interview.
✨Communicate Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, especially when discussing your experience with client management and team engagement.
✨Highlight Compliance Knowledge
Since compliance oversight is a major part of the role, brush up on your knowledge of security operations, risk assessments, and health & safety standards. Be ready to discuss how you've ensured compliance in previous roles.
