Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead site management, coordinate logistics, and ensure officer welfare.
- Company: Join First Response Group, a community-driven leader in security services.
- Benefits: Enjoy a vibrant workplace culture with opportunities for growth and training.
- Why this job: Make a real impact while working in a supportive and innovative environment.
- Qualifications: Experience in security operations and a valid SIA Licence required.
- Other info: Must be willing to undertake additional training and hold a full UK driving licence.
The Operations Support Manager plays a pivotal role in supporting the Contract Manager by ensuring seamless site and client management. This dynamic position involves logistical coordination, compliance oversight, and frontline support all essential to maintaining high standards of service, officer welfare, and operational efficiency across our sites.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
About the RoleOperational Support & Logistics
Coordinate the setup and mobilisation of new sites, ensuring timely delivery of equipment, uniforms, and resources.
Conduct site surveys to evaluate operational needs and contribute to mobilisation planning.
Support Contract Manager in managing client relationships and maintaining service excellence.
Welfare & Compliance
Carry out regular welfare checks to ensure the well-being of security officers and address any concerns.
Ensure all sites comply with current Assignment Instructions, Risk Assessments, Method Statements, and operational standards.
Monitor health and safety compliance and report any issues.
Deliver training to site-based officers to uphold compliance and meet client expectations.
Technology & Equipment Management
Oversee deployment and maintenance of security technology, including body-worn cameras, patrol systems, Big Change, and other tools.
Ensure officers are equipped and trained on all necessary devices and systems.
Conduct audits to maintain equipment efficiency and reliability.
Incident & Escalation Support
Provide on-the-ground support during critical incidents, assisting with resolution and escalation.
Liaise with clients and security teams during emergencies to ensure professional and timely responses.
Maintain incident records and contribute to continuous improvement initiatives.
Reporting & Continuous Improvement
Compile detailed reports on site visits, compliance checks, and welfare assessments.
Offer feedback and recommendations to enhance operational processes and client satisfaction.
Drive innovation and best practices to elevate FRG’s security services.
Requirements
Key Skills & Competencies
Strong organisational skills with the ability to manage multiple sites and priorities.
Excellent problem-solving abilities in fast-paced environments.
Effective communication and interpersonal skills for engaging with officers, clients, and leadership.
Solid understanding of security operations and compliance.
Ability to work independently and collaboratively on a shift-based schedule.
Qualifications & Experience
Experience in an operational or supervisory role within security or facilities management.
Knowledge of security compliance, risk assessments, and health & safety standards.
Previous experience in site mobilisation, client management, and welfare support is desirable.
SIA Licence required.
Must be prepared to undertake FREC 3 and EUSR water hygiene training.
Proficiency in security technology and reporting tools.
Full UK driving licence is essential
Mobile Patrol Supervisor employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Patrol Supervisor
✨Tip Number 1
Familiarise yourself with the latest security technologies and compliance standards relevant to the role. Being knowledgeable about tools like body-worn cameras and patrol systems will not only boost your confidence but also demonstrate your commitment to operational excellence during interviews.
✨Tip Number 2
Network with professionals in the security industry, especially those who have experience in operational roles. Engaging with current or former employees of First Response Group can provide you with valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully managed multiple priorities or resolved conflicts, as these skills are crucial for the Mobile Patrol Supervisor role.
✨Tip Number 4
Showcase your understanding of welfare checks and compliance oversight by discussing any relevant experiences you have had in ensuring officer well-being and adherence to safety standards. This will highlight your alignment with the company's values and mission.
We think you need these skills to ace Mobile Patrol Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational or supervisory roles within security or facilities management. Emphasise your skills in client management, compliance, and welfare support, as these are crucial for the Mobile Patrol Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the values of First Response Group. Mention specific experiences that demonstrate your organisational skills, problem-solving abilities, and effective communication, which are key competencies for this job.
Highlight Relevant Qualifications: Ensure you clearly list your qualifications, including your SIA Licence and any relevant training such as FREC 3 and EUSR water hygiene. This will show that you meet the essential requirements for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at First Response Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Mobile Patrol Supervisor. Familiarise yourself with logistical coordination, compliance oversight, and how to support client relationships effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully navigated challenges in fast-paced environments. This will showcase your ability to think on your feet and handle incidents effectively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've engaged with teams, clients, and leadership in previous positions, and how you can maintain strong relationships in this new role.
✨Showcase Your Knowledge of Compliance
Since compliance is crucial, brush up on security operations, risk assessments, and health & safety standards. Be prepared to discuss how you would ensure adherence to these regulations in your role.
