At a Glance
- Tasks: Ensure safety and security in hotels and theatres while providing excellent customer service.
- Company: Join a vibrant community at First Response Group, where passion meets opportunity.
- Benefits: Earn £13.85 per hour with consistent shifts and professional development opportunities.
- Other info: Flexible hours including evenings and weekends, with a focus on teamwork and support.
- Why this job: Be part of a dynamic team that values innovation and excellence in hospitality security.
- Qualifications: Must have a valid SIA Door Supervisor Licence and experience in hospitality environments.
The predicted salary is between 11 - 16 £ per hour.
About The Role
Are you an elite Hospitality Security Officer ready to become an integral part of a growing business, surrounded by amazing people and opportunity? FRG is actively seeking dedicated Hospitality Security Officers to become part of our team with the aim of guaranteeing the safety and security of our premises and personnel. This position extends beyond just maintaining security; it's about fostering a secure and inviting atmosphere. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. If you are looking for a workplace that values innovation and excellence, FRG could be your next career move!
Responsibilities
- Maintain a confident and professional security presence across hotel and theatre environments, ensuring guests, staff, performers and visitors feel safe, welcome and supported at all times.
- Manage entry points and access control, verifying credentials, monitoring guest flow and ensuring only authorised individuals access restricted areas.
- Conduct proactive internal and external patrols, identifying potential risks, safety hazards or suspicious behaviour before issues escalate.
- Support live events and performances by managing crowd movement, maintaining order and ensuring a smooth and safe guest experience during high traffic periods.
- Respond quickly and effectively to incidents, disturbances or emergencies, using sound judgement and calm decision-making under pressure.
- Deliver high-level customer service, assisting guests with directions, enquiries and support while maintaining security standards expected within premium hospitality venues.
- Complete accurate incident reporting and security documentation, ensuring all events, observations and actions are recorded clearly and professionally.
- Work collaboratively with venue management, staff teams and emergency services to uphold safety standards and ensure operational excellence across the venue.
Requirements
- Valid SIA Door Supervisor Licence (Essential)
- Previous experience in hospitality, hotels, theatres or event venues
- Strong communication and interpersonal skills
- Professional appearance and presentation
- Ability to remain calm, confident and decisive in high-pressure situations
- Strong awareness of customer service within security environments
- Flexibility to work including evenings, weekends and event days
What We Offer
- Consistent Shifts
- Competitive Pay – £13.85 per hour with opportunities for additional shifts across other venues and events.
- Professional Development Opportunities – Access to ongoing training, skill development and potential progression
- Work in Unique Hospitality Environments – Gain experience across hotel and theatre settings, supporting live events, guests and hospitality operations.
- Supportive Team Culture – Be part of a professional and collaborative team where reliability, professionalism and strong performance are recognised and valued.
Hospitality Security Officer (Hotels & Theatres) in London employer: First Response Group
At First Response Group, we pride ourselves on being more than just a workplace; we are a vibrant community dedicated to fostering a secure and inviting atmosphere in the hospitality sector. As a Hospitality Security Officer, you will enjoy competitive pay, consistent shifts, and professional development opportunities while working alongside a supportive team that values integrity and excellence. Join us in creating memorable experiences for guests and staff alike in unique hotel and theatre environments, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Security Officer (Hotels & Theatres) in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and security sectors. Attend events, join online forums, or even pop into local venues to chat with staff. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in hospitality security. Share specific examples of how you've handled tough situations or provided excellent customer service.
✨Tip Number 3
Stay flexible! The hospitality industry can be unpredictable, so being open to various shifts and roles can really set you apart. Plus, it shows you're committed to being part of the team, no matter what!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll get noticed quicker and show us you’re serious about joining our vibrant community at FRG.
We think you need these skills to ace Hospitality Security Officer (Hotels & Theatres) in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a safe and welcoming environment for guests and staff alike.
Highlight Relevant Experience:Make sure to showcase any previous experience in hospitality or security roles. We love seeing how your background aligns with our needs, so don’t hold back on detailing your skills and achievements that relate to maintaining safety and providing excellent customer service.
Be Professional Yet Approachable:Your written application should reflect the professional yet friendly atmosphere we foster at FRG. Use clear and concise language, and remember to maintain a tone that shows you can be both authoritative and approachable—just like the role requires!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our vibrant community and what we stand for!
How to prepare for a job interview at First Response Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospitality Security Officer. Familiarise yourself with the specific duties mentioned in the job description, like managing entry points and conducting patrols. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves delivering high-level customer service, think of examples from your past experiences where you’ve gone above and beyond for guests or clients. Be ready to discuss how you can maintain a welcoming atmosphere while ensuring security, as this balance is crucial in hospitality settings.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with a disturbance during a live event or managing crowd control. Practise your responses to these scenarios, focusing on your ability to remain calm and decisive under pressure, which is key for this position.
✨Dress the Part
First impressions matter, especially in hospitality. Make sure you present yourself professionally for the interview. Wear smart attire that reflects the professional appearance expected in hotels and theatres. This shows that you take the opportunity seriously and understand the importance of presentation in the industry.
