At a Glance
- Tasks: Lead business development and deliver top-notch Facilities Management solutions.
- Company: Join a vibrant community at First Response Group, a leader in security and facilities solutions.
- Benefits: Enjoy a supportive culture, career growth opportunities, and a focus on employee development.
- Other info: Be part of a dynamic team that values inclusivity and celebrates collective success.
- Why this job: Make a real impact by driving client satisfaction and delivering high-quality services.
- Qualifications: Experience in Facilities Management and strong business development skills required.
We are looking for a driven and experienced Development & Delivery Manager (FM) to join our growing team. This is a dynamic role combining business development with operational leadership, where you will play a key part in winning new business and delivering high-quality Facilities Management solutions.
This role blends commercial business development with operational leadership. You will represent FRG’s Facilities Management offering to prospective clients and oversee the delivery of high-quality, end-to-end FM solutions, including:
- Soft FM services: Security, Cleaning, Laundry, Waste Management, Reception, and other support services
- Hard FM services: Mechanical & Electrical maintenance and statutory compliance, delivered through FRG’s specialist sister company to provide a seamless, single-source service
The successful candidate will be an experienced FM professional with a strong track record in compliant service delivery, business development, and client relationship management.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We distinguish ourselves through the integration of cutting-edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member’s contribution is valued, and collective success is celebrated.
About the Role
Business Development & Growth:
- Identify and secure new business opportunities across key sectors
- Build strong relationships with prospective and existing clients
- Lead client presentations, site visits, and solution workshops
- Support tenders, pricing strategies, and contract negotiations
- Develop strategic account plans to maximise revenue growth
Service Delivery & Mobilisation:
- Lead the mobilisation of new contracts, ensuring seamless go-live
- Oversee the delivery of integrated FM services
- Coordinate Soft FM services (e.g. Cleaning, Security, Waste, Reception)
- Work closely with our specialist partner for Hard FM (M&E services)
- Ensure all KPIs, SLAs, and compliance standards are achieved
Account & Relationship Management:
- Act as a senior point of contact for key clients
- Drive client satisfaction, retention, and long-term partnerships
- Identify opportunities for service improvement and contract growth
Commercial Performance:
- Deliver against revenue and gross margin targets
- Manage contract profitability and pipeline growth
- Support renewals, extensions, and upsell opportunities
Leadership & Collaboration:
- Work closely with operational teams to ensure high-quality service delivery
- Build strong relationships with our Hard FM delivery partner
- Provide leadership during contract mobilisation and implementation
- Support and mentor operational teams where appropriate
- Promote a culture of safety, compliance, and continuous improvement
Requirements
Essential:
- Proven experience within Facilities Management
- Strong track record in business development and contract delivery
- Experience delivering integrated Soft and Hard FM services
- Commercially astute with strong financial awareness
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage complex contracts and senior client relationships
- Full UK driving licence
Desirable:
- IWFM qualification (or equivalent)
- NEBOSH or IOSH certification
- Experience in sectors such as healthcare, education, commercial, or public sector
- Knowledge of Mechanical & Electrical services
- Experience with tenders and procurement frameworks
FM Development & Delivery Manager employer: First Response Group
At First Response Group, we pride ourselves on being more than just an employer; we are a thriving community that champions passion, integrity, and empowerment. Our commitment to employee development is matched by our inclusive culture, where every contribution is valued and celebrated. As a Facilities Management Development & Delivery Manager, you will not only lead the charge in delivering high-quality solutions but also enjoy ample opportunities for professional growth within a dynamic and supportive environment.
