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- Tasks: Ensure crowd safety and provide excellent customer service at live events.
- Company: Join First Response Group, a recognised leader in crowd safety.
- Benefits: Enjoy training, paid holidays, healthcare, and a referral scheme.
- Why this job: Make a real impact in a dynamic environment while gaining valuable experience.
- Qualifications: Must have Level 2 Spectator Safety Certificate and strong communication skills.
- Other info: Flexible hours with opportunities for professional growth in an inclusive culture.
The predicted salary is between 24000 - 36000 £ per year.
This role is for experienced crowd safety stewards who are confident working as part of a team in live stadium environments.
Why FRG?
- Dynamic Environment: Join a team where your input is valued and you can make a real impact.
- Professional Growth: Access ongoing learning and development opportunities to help you advance your career.
- Industry Recognition: Work for an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations.
- Inclusive Culture: Be part of a workplace that values inclusion, happiness, and teamwork.
About the Role
Join First Response Group as a Crowd Safety Steward working at a major football and events venue based in Watford. This is a front-facing role where professionalism, awareness and customer service matter just as much as safety. You will help create a safe and positive environment for spectators while supporting event operations from arrival through to departure.
Key responsibilities
- Welcoming spectators and providing clear directions and assistance
- Monitoring crowd movement within concourses, seating areas and entrances
- Managing queues and access points during peak periods
- Identifying and reporting safety risks or unusual behaviour
- Supporting emergency and evacuation procedures when required
- Working closely with supervisors and control room teams
Benefits
- Training and development
- Paid holiday allowance of 5.6 weeks per year pro-rata
- Referral Scheme - £100 successful referral
- Uniform
- Healthcare package which includes access to EAP
- Statutory Pension Scheme
Requirements
- Level 2 Spectator Safety Certificate
- A professional and approachable attitude
- Strong communication skills
- Ability to remain calm in busy and high-pressure environments
- Reliability and flexibility to work event schedules
- Right to work in the UK
Crowd Safety Steward employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crowd Safety Steward
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout and emergency procedures of the stadium. This will not only boost your confidence but also help you stand out as someone who’s proactive and ready to ensure crowd safety.
✨Tip Number 2
Practice your communication skills. Being a Crowd Safety Steward means you'll be interacting with spectators all the time. Work on being clear, friendly, and approachable – it’ll make a huge difference in how people respond to you during events.
✨Tip Number 3
Network with other stewards and staff. Building relationships with your team can lead to better collaboration during events. Plus, it’s a great way to learn from others’ experiences and share tips on managing crowds effectively.
✨Tip Number 4
Apply through our website! We’re always looking for passionate individuals to join our team. By applying directly, you’ll have a better chance of showcasing your enthusiasm and fit for the role right from the start.
We think you need these skills to ace Crowd Safety Steward
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any previous experience you have as a crowd safety steward or in similar roles. We want to see how your background aligns with the responsibilities listed in the job description.
Be Professional and Approachable: Since this role is front-facing, it’s crucial to convey your professionalism and customer service skills in your application. Use examples that demonstrate your ability to remain calm and helpful in busy environments.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements and values of First Response Group. We love seeing candidates who take the time to connect their skills with our needs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at First Response Group
✨Know Your Crowd Safety Basics
Make sure you brush up on your knowledge of crowd safety protocols and the Level 2 Spectator Safety Certificate. Being able to discuss these topics confidently will show that you're serious about the role and understand the importance of safety in a live environment.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with spectators, practice how you communicate clearly and effectively. Think of examples where you've successfully managed crowd situations or provided excellent customer service, as these will be great talking points during the interview.
✨Demonstrate Team Spirit
This job is all about teamwork, so be ready to share experiences where you've worked well with others. Highlight your ability to collaborate with supervisors and control room teams, as this will resonate with the company's focus on an inclusive culture.
✨Stay Calm Under Pressure
Prepare to discuss how you handle high-pressure situations. Interviewers will want to know that you can remain composed during busy events. Share specific instances where you've successfully managed stress or resolved conflicts, as this will illustrate your reliability and flexibility.
